Experience

QIAGEN

• Netherlands
• Biotechnology Research
• 700 & Above Employee

• Manager Customer Care

  • Jul 2020 - Present

  - leader of multilingual customer care team (DACH / BNL/ PL / Tender)- overseeing and ensuring creation of sales orders from customers- improvement of customer service experience- maintenance of workflow according to priorities- responsible for recruitment, development and evaluation of personnel

• Team Leader Customer Care

  • Jun 2018 - Present

  - leader of multilingual customer care team (DACH / BNL)- overseeing and ensuring creation of sales orders from customers- improvement of customer service experience - maintenance of workflow according to priorities- responsible for recruitment, development and evaluation of personnel

• Specialist Service Administration & Dispatch

  • May 2016 - May 2018

  - Administration of Service related orders including quoting and invoicing of interventions, spare parts and products- Documentation in different systems used according to SOP’s- Sell and support selling service agreements and service products- Communication with external and internal customers



Credit Suisse

• Switzerland
• Banking
• 700 & Above Employee

• HR Service Specialist for Swiss and EMEA Markets

  • Jan 2012 - Apr 2016

  - Day to day processing of HR related requests - Improvement of existing processes and procedures - Preparation of standard operating procedures - Management of high priority requests by close cooperation with other process streams or third parties outside the service center - Adjustments of raw datasets to the team needs - Mass communication to CS employees - Day to day processing of HR related requests - Improvement of existing processes and procedures - Preparation of standard operating procedures - Management of high priority requests by close cooperation with other process streams or third parties outside the service center - Adjustments of raw datasets to the team needs - Mass communication to CS employees



Google

• United States
• Software Development
• 700 & Above Employee

• AdWords Approval specialist for the DACH (Germany, Austria, Switzerland)

  • Feb 2012 - Jan 2013

  - Workflow lead for the AdWords Policy approval team - Point of contact for DACH market regarding ad approval process - Email, phone and chat support to Ad Words Account Managers - Review of ads based on Policy guidelines - Cooperation with Product Specialists on improvement of ad approval process - Workflow lead for the AdWords Policy approval team - Point of contact for DACH market regarding ad approval process - Email, phone and chat support to Ad Words Account Managers - Review of ads based on Policy guidelines - Cooperation with Product Specialists on improvement of ad approval process



Qatar Airways

• Germany
• Airlines and Aviation
• 1 - 100 Employee

• Flight Attendant

  • Nov 2010 - Dec 2011

  - Outstanding customer service in accordance to the Qatar Airways 5-star customer approach - Managing work flow in the multicultural team - Proactive anticipating to the team members and customers’ needs - Cooperating with the flight supervisor, ground personnel and the flight deck - Outstanding customer service in accordance to the Qatar Airways 5-star customer approach - Managing work flow in the multicultural team - Proactive anticipating to the team members and customers’ needs - Cooperating with the flight supervisor, ground personnel and the flight deck