Anna-Kaisa Pentinsaari
Quality Engineer at Vapaus- Claim this Profile
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English Full professional proficiency
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Finnish Native or bilingual proficiency
Topline Score
Bio
Jarosław Bociek
Best Team Leader ever. Clear communication. Very helpful person, willing to either teach you and support in your tasks or problems. Ansku have very pro-customer attitude but at the same time her effort goes to internal direction as well. She's very friendly and motivating person for team members. "Top score"
Lauri Pukkinen
Ansku is a positive personality who really takes care of the customers and their challenges. Her direct, to-the-point communication style makes it especially easy to work with her. Five stars!
Jarosław Bociek
Best Team Leader ever. Clear communication. Very helpful person, willing to either teach you and support in your tasks or problems. Ansku have very pro-customer attitude but at the same time her effort goes to internal direction as well. She's very friendly and motivating person for team members. "Top score"
Lauri Pukkinen
Ansku is a positive personality who really takes care of the customers and their challenges. Her direct, to-the-point communication style makes it especially easy to work with her. Five stars!
Jarosław Bociek
Best Team Leader ever. Clear communication. Very helpful person, willing to either teach you and support in your tasks or problems. Ansku have very pro-customer attitude but at the same time her effort goes to internal direction as well. She's very friendly and motivating person for team members. "Top score"
Lauri Pukkinen
Ansku is a positive personality who really takes care of the customers and their challenges. Her direct, to-the-point communication style makes it especially easy to work with her. Five stars!
Jarosław Bociek
Best Team Leader ever. Clear communication. Very helpful person, willing to either teach you and support in your tasks or problems. Ansku have very pro-customer attitude but at the same time her effort goes to internal direction as well. She's very friendly and motivating person for team members. "Top score"
Lauri Pukkinen
Ansku is a positive personality who really takes care of the customers and their challenges. Her direct, to-the-point communication style makes it especially easy to work with her. Five stars!
Credentials
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International Coaching Certification
World Coaching OrganisationJan, 2021- Nov, 2024 -
ITIL® Foundation
AXELOS Global Best PracticeMar, 2018- Nov, 2024
Experience
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Vapaus
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Finland
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Quality Engineer
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Sep 2022 - Present
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Customer Experience
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Feb 2022 - Aug 2022
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CDK Global
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United States
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Software Development
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700 & Above Employee
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Service Manager
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Feb 2018 - Jul 2020
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Analyst
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Feb 2016 - Feb 2018
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LeadDesk
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Finland
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IT Services and IT Consulting
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100 - 200 Employee
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Customer Support Team Lead
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Aug 2013 - Jan 2016
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Outokumpu
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Finland
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Mining
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700 & Above Employee
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IT Specialist
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Sep 2012 - Aug 2013
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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RFS and IMAC Coordinator
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Jun 2012 - Sep 2012
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support
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Oct 2011 - Jun 2012
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PokerStars
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Ireland
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Entertainment Providers
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700 & Above Employee
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Language Specialist
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Jul 2010 - Oct 2011
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Full Tilt
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Canada
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Gambling Facilities and Casinos
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1 - 100 Employee
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Customer Service Representative
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Jan 2010 - Jul 2010
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Customer Service Representative & Quality Advocate
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May 2007 - Jan 2010
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Education
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Helsinki Design School
Graphic Design, Graphic Design