Anna-Kaarina Tolvanen
Technical Support Engineer at Valo Solutions, a Staffbase Company- Claim this Profile
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English Professional working proficiency
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Swedish Elementary proficiency
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Finnish Native or bilingual proficiency
Topline Score
Bio
Sari Siekkinen
Anna-Kaarina has consistently demonstrated exceptional qualities that make her an invaluable member of a team. Anna-Kaarina is characterized by her outstanding empathy, which is a rare and vital trait in the world of technical support. She genuinely understands and cares about our clients' needs and concerns, making her interactions with them not just productive but also highly empathetic. In addition to her empathetic nature, Anna-Kaarina possesses an impressive depth of knowledge in Microsoft 365, Azure, and SharePoint. Her expertise has proven invaluable when addressing complex technical issues and providing insightful solutions to our clients. Furthermore, Anna-Kaarina is an exceptional team member who greatly contributes to the cohesion and productivity of a group. She is always willing to share her knowledge and provide support to her colleagues, fostering a collaborative work environment. Anna-Kaarina consistently takes on responsibility for tasks at hand. She approaches her work with diligence and dedication, ensuring that projects are completed successfully and on time. In summary, Anna-Kaarina Tolvanen is an outstanding Technical Support Engineer who possesses a unique combination of technical expertise, empathy, and teamwork. She has a profound impact on our clients' satisfaction and the success of our team. I wholeheartedly recommend her for any future endeavors and am confident that she will excel in any role she undertakes.
Sari Siekkinen
Anna-Kaarina has consistently demonstrated exceptional qualities that make her an invaluable member of a team. Anna-Kaarina is characterized by her outstanding empathy, which is a rare and vital trait in the world of technical support. She genuinely understands and cares about our clients' needs and concerns, making her interactions with them not just productive but also highly empathetic. In addition to her empathetic nature, Anna-Kaarina possesses an impressive depth of knowledge in Microsoft 365, Azure, and SharePoint. Her expertise has proven invaluable when addressing complex technical issues and providing insightful solutions to our clients. Furthermore, Anna-Kaarina is an exceptional team member who greatly contributes to the cohesion and productivity of a group. She is always willing to share her knowledge and provide support to her colleagues, fostering a collaborative work environment. Anna-Kaarina consistently takes on responsibility for tasks at hand. She approaches her work with diligence and dedication, ensuring that projects are completed successfully and on time. In summary, Anna-Kaarina Tolvanen is an outstanding Technical Support Engineer who possesses a unique combination of technical expertise, empathy, and teamwork. She has a profound impact on our clients' satisfaction and the success of our team. I wholeheartedly recommend her for any future endeavors and am confident that she will excel in any role she undertakes.
Sari Siekkinen
Anna-Kaarina has consistently demonstrated exceptional qualities that make her an invaluable member of a team. Anna-Kaarina is characterized by her outstanding empathy, which is a rare and vital trait in the world of technical support. She genuinely understands and cares about our clients' needs and concerns, making her interactions with them not just productive but also highly empathetic. In addition to her empathetic nature, Anna-Kaarina possesses an impressive depth of knowledge in Microsoft 365, Azure, and SharePoint. Her expertise has proven invaluable when addressing complex technical issues and providing insightful solutions to our clients. Furthermore, Anna-Kaarina is an exceptional team member who greatly contributes to the cohesion and productivity of a group. She is always willing to share her knowledge and provide support to her colleagues, fostering a collaborative work environment. Anna-Kaarina consistently takes on responsibility for tasks at hand. She approaches her work with diligence and dedication, ensuring that projects are completed successfully and on time. In summary, Anna-Kaarina Tolvanen is an outstanding Technical Support Engineer who possesses a unique combination of technical expertise, empathy, and teamwork. She has a profound impact on our clients' satisfaction and the success of our team. I wholeheartedly recommend her for any future endeavors and am confident that she will excel in any role she undertakes.
Sari Siekkinen
Anna-Kaarina has consistently demonstrated exceptional qualities that make her an invaluable member of a team. Anna-Kaarina is characterized by her outstanding empathy, which is a rare and vital trait in the world of technical support. She genuinely understands and cares about our clients' needs and concerns, making her interactions with them not just productive but also highly empathetic. In addition to her empathetic nature, Anna-Kaarina possesses an impressive depth of knowledge in Microsoft 365, Azure, and SharePoint. Her expertise has proven invaluable when addressing complex technical issues and providing insightful solutions to our clients. Furthermore, Anna-Kaarina is an exceptional team member who greatly contributes to the cohesion and productivity of a group. She is always willing to share her knowledge and provide support to her colleagues, fostering a collaborative work environment. Anna-Kaarina consistently takes on responsibility for tasks at hand. She approaches her work with diligence and dedication, ensuring that projects are completed successfully and on time. In summary, Anna-Kaarina Tolvanen is an outstanding Technical Support Engineer who possesses a unique combination of technical expertise, empathy, and teamwork. She has a profound impact on our clients' satisfaction and the success of our team. I wholeheartedly recommend her for any future endeavors and am confident that she will excel in any role she undertakes.
Experience
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Valo Solutions, a Staffbase Company
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Finland
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Software Development
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1 - 100 Employee
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Technical Support Engineer
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Apr 2022 - Present
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Support Specialist
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Dec 2018 - Present
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Restel Hotellit Oy
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Helsinki, Southern Finland, Finland
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KAM Coordinator, Sales support & development
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Jan 2016 - Jun 2017
Main task at the sales organization is to make sure that VP sales knows what Key Account Managers have done with their accounts, and make sure that the Key Account Managers knows what their accounts are made off. I am administrator to CRM and client reporting, I do also the background work to those and few other systems. Managing internal SharePoint. Sales department’s basic HR . Projects Implement and maintenance SalesFusion marketing tool Implementation the hotel… Show more Main task at the sales organization is to make sure that VP sales knows what Key Account Managers have done with their accounts, and make sure that the Key Account Managers knows what their accounts are made off. I am administrator to CRM and client reporting, I do also the background work to those and few other systems. Managing internal SharePoint. Sales department’s basic HR . Projects Implement and maintenance SalesFusion marketing tool Implementation the hotel reservation system project /start up Implementation of CRM and maintenance (Microsoft Dynamics, Dynamics 365) SharePoint environment development CRM System updates (Prospect and Prime) Show less Main task at the sales organization is to make sure that VP sales knows what Key Account Managers have done with their accounts, and make sure that the Key Account Managers knows what their accounts are made off. I am administrator to CRM and client reporting, I do also the background work to those and few other systems. Managing internal SharePoint. Sales department’s basic HR . Projects Implement and maintenance SalesFusion marketing tool Implementation the hotel… Show more Main task at the sales organization is to make sure that VP sales knows what Key Account Managers have done with their accounts, and make sure that the Key Account Managers knows what their accounts are made off. I am administrator to CRM and client reporting, I do also the background work to those and few other systems. Managing internal SharePoint. Sales department’s basic HR . Projects Implement and maintenance SalesFusion marketing tool Implementation the hotel reservation system project /start up Implementation of CRM and maintenance (Microsoft Dynamics, Dynamics 365) SharePoint environment development CRM System updates (Prospect and Prime) Show less
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Restel Oy
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Finland
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Restaurants
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200 - 300 Employee
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Sales Coordinator
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Apr 2015 - Dec 2016
Main tasks at sales organization were to assist account managers as well VP sales daily (making offers, confirmations and contracts). CRM administrator tasks. Managing internal meetings and as well our client happenings.
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Sales Assistant
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Jan 2009 - Apr 2015
Meetings & Events
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Sales Executive
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Oct 1998 - Jan 2009
Hotel bookings, meeting bookings, telesales.
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Hotel Avion
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Helsinki
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Receptionist
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Aug 1995 - Sep 1998
Hotel reception, waitress, bartender, cook. Hotel reception, waitress, bartender, cook.
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Education
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2003 - 2006
Amiedu
Vocational Qualification in Business and Marketing, Vocational Qualification in Business and marketing
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