Experience

Cyprus Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Loan Processor

  • May 2021 - Present

  Review and process up to 16 loan applications a day into the Keystone database with accuracy and speed.Maintain dealership and credit union relationships through email and phone contact.Proofread and edit procedures and emails for distribution to the department and clients.

• Collections Clerk

  • Sep 2020 - May 2021

  Managed 9 reports to store and summarize collections data.Edited company website and printed material for distribution to clients.Managed department calendar, keeping track of department projects, timelines, and strategies.

• Contact Center Agent

  • Aug 2019 - Sep 2020

  Assisted 80+ customers a day by using tactful communication to navigate and solve problems.Sent information to patrons through mail, email, and fax.Negotiated payments and refunds for fines and fees.



Windows App Development

• United Kingdom
• Software Development
• 1 - 100 Employee

• Nanny

  • Jul 2018 - Jun 2019

  Provided onsite daily reading time. Went on weekly trips to the library and assisted children in choosing reading materials. Collaborated with employer to finalize weekly plans, ensuring that activities were engaging and instructive. Provided onsite daily reading time. Went on weekly trips to the library and assisted children in choosing reading materials. Collaborated with employer to finalize weekly plans, ensuring that activities were engaging and instructive.



Cyprus Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Contact Center Agent

  • Jul 2015 - Dec 2016

  Assisted 80+ customers a day by using tactful communication to navigate and solve problems. Sent information to patrons through mail, email, and fax. Negotiated payments and refunds for fines and fees. Assisted 80+ customers a day by using tactful communication to navigate and solve problems. Sent information to patrons through mail, email, and fax. Negotiated payments and refunds for fines and fees.