Anna Johnson
Manager of Customer Success Operations at Ombud- Claim this Profile
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Bio
Stephanie Wise (she/her)
In her role as a Customer Success Analyst at Ombud, Anna is exceptionally reliable. She does not just say she will do something; she understands what the request is, shares her thoughts, takes on the challenge, and then provides her perspective on how things went. Truly exemplifying our core value of thought leadership, mediocrity is not the failsafe for Anna. She shares her thoughts with the team's best interest in mind, identifies room for improvement and speaks up with suggestions for that improvement. Anna has been such a valuable addition as a mentor for new CSAs, and her innovative solution for support ticket training demonstrated exceptional product knowledge.
Stephanie Wise (she/her)
In her role as a Customer Success Analyst at Ombud, Anna is exceptionally reliable. She does not just say she will do something; she understands what the request is, shares her thoughts, takes on the challenge, and then provides her perspective on how things went. Truly exemplifying our core value of thought leadership, mediocrity is not the failsafe for Anna. She shares her thoughts with the team's best interest in mind, identifies room for improvement and speaks up with suggestions for that improvement. Anna has been such a valuable addition as a mentor for new CSAs, and her innovative solution for support ticket training demonstrated exceptional product knowledge.
Stephanie Wise (she/her)
In her role as a Customer Success Analyst at Ombud, Anna is exceptionally reliable. She does not just say she will do something; she understands what the request is, shares her thoughts, takes on the challenge, and then provides her perspective on how things went. Truly exemplifying our core value of thought leadership, mediocrity is not the failsafe for Anna. She shares her thoughts with the team's best interest in mind, identifies room for improvement and speaks up with suggestions for that improvement. Anna has been such a valuable addition as a mentor for new CSAs, and her innovative solution for support ticket training demonstrated exceptional product knowledge.
Stephanie Wise (she/her)
In her role as a Customer Success Analyst at Ombud, Anna is exceptionally reliable. She does not just say she will do something; she understands what the request is, shares her thoughts, takes on the challenge, and then provides her perspective on how things went. Truly exemplifying our core value of thought leadership, mediocrity is not the failsafe for Anna. She shares her thoughts with the team's best interest in mind, identifies room for improvement and speaks up with suggestions for that improvement. Anna has been such a valuable addition as a mentor for new CSAs, and her innovative solution for support ticket training demonstrated exceptional product knowledge.
Experience
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Ombud
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United States
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Software Development
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1 - 100 Employee
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Manager of Customer Success Operations
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Aug 2022 - Present
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Senior Customer Success Manager
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Jan 2022 - Aug 2022
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Customer Success Manager
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Aug 2019 - Dec 2021
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Customer Success Analyst
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May 2018 - Jul 2019
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Initiative for a Competitive Inner City
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United States
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Non-profit Organizations
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1 - 100 Employee
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Analyst
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Feb 2016 - Mar 2018
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Head Project Assistant
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May 2014 - Aug 2014
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Education
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Elon University
Bachelor of Arts (B.A.), Economics
Community
