Software QA Manager

• May 2021 - Present

Senior QA Analyst

• Apr 2020 - Apr 2021

Scrum test team leaderEstimating test effortsPreparing reports, summaries, providing recommendationsImplementation and design test processProject planning in the test area )schedule, resources, environment preparation)Designing test cases and test dataSupporting UAT tests

Tester IT

• May 2018 - Mar 2020

Writing Test PlansTest Case Design and ExecuteTesting functionality, integration and regression Defect Tracking, in constant touch with ProgrammersPrepare the test material (also by means of automated tests), searching for the test material using database commandsWorking with other groups on normal process support issuesWorking with other groups to gather technical information in the case of critical incidents, reduced services, emergencies or other exceptions from the normal processReporting of tests, prepare of a summary of the tests carried out Show less

Quality Analyst

• Nov 2017 - May 2018

Test design and execution GUI testingFunctional & Non-Functional testingSmoke testingArranging and Processing Test Environment to execute the test casesCreating project guidance documentationKeeping knowledge updated by going through documentation periodically and also updating the documentation whenever there is a new process or change in process and sharing whit team.Involved in client feedback analysis

Quality Assurance Testing Training

• Jul 2017 - Oct 2017

Tester UAT / Customer Adviser in the Payout Department in the Insurance Service Department

• Jun 2014 - Jun 2017

Analyzing and executing Test CasesReviewed requirements, identified potential gaps, ensured the requirements were completeProvide quality client service

Customer Services Specialist

• Aug 2007 - Jul 2014

Sell financial products such as personal accounts, mutual funds, credit cards, cash loans, account limits, insurance products, Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements, Manage customer and bank privacy , Manage and pass on customer feedback , Interview clients to determine their current income, expenses, insurance coverage, financial objectives, risk tolerance, and other information needed to develop a financial plan, Anti-Money Laundering Main Officer in branch Show less

Customer Service Specialist in Mutual Funds

• Dec 2005 - Jul 2007

Test a front-end application for employees of the distribution network Answer incoming customer service enquiries Educate investors about their options Refer customers to appropriate specialist departments Process transactions, Select to coach new recruits Deal with complaints Test a front-end application for employees of the distribution network Answer incoming customer service enquiries Educate investors about their options Refer customers to appropriate specialist departments Process transactions, Select to coach new recruits Deal with complaints