Director Of Licensing

• May 2016 - Present

The Gambling Commission is the regulatory body which licences and regulates the people and businesses that provide gambling in Great Britain including the National Lottery. This is a long established but highly innovative industry, evolving at considerable pace. I am responsible for the operation, performance and development of the Licensing and National Lottery Vetting function. Including the oversight and accountability of new entrants to the GB market, change of controllers of licensees (M&As), applying risk-based regulation and ensuring only suitable individuals and organisations are licensed, therefore protecting consumers.In addition to operational business, I lead on the development and implementation of digital transformation and service improvements for Licensing resulting in faster streamlined and automated services delivering an improved customer experience. I focus on strong stakeholder experience including central government and other regulators. My ethos is to empower colleagues to improve potential and performance, embedding a high performing team approach, delivering goals for individuals and meeting the strategic aims of the Gambling Commission. My responsibilities include: • Leading the operation of Licensing, National Lottery Vetting & previous Contact Centre • Income generation from Licence fees • Regulation of the GB Gambling Industry adherence to the Gambling Act 2005• Licensing circa £16bn regulated industry• Raising service standards – putting the consumer at the heart of what we do• Regulatory Panel Board programme hearings for Licensing casework • Stakeholder engagement, consumers, consumer groups and advocates, industry, government, • Programme Governance and Operational Performance Measures (OPMs)• Leadership member of Equality, Diversity and Inclusion committee• Lead evaluator for operating model for the 4th National Lottery competition licence• Vetting for 3rd and 4th National lottery licence

Member Board of Trustees

• Jan 2014 - Jan 2017

I am fortunate to have been a founding Trustee of Aspire Sports Trust. I have 15 years’ experience working for and with non-governmental organisations, businesses, public-sector and community groups in the UK. My expertise is in Change and Programme Management developing and delivering transformational change. My passion is working with organisations and people who inspire and are driven to make a positive impact. Using physical activity as a catalyst to positively assist children, young people and their families is why Aspire Sports Trust has my support, commitment and dedication to succeed in realising the charity’s vision. The charity has achieved so much already, but are on the brink of greater things by pushing for increased funding to support children and their families adopt and learn about healthy lifestyles in the Birmingham area. Additionally the work with a school in Tanzania has resulted in fresh water being provided from a well, which is something many of us take for granted but is life changing for the children and families in the area. This is one of a number of ambitions for the school and the surrounding community that Aspire are working towards. www.aspiresportstrust.org

Programme Manager

• Sep 2014 - May 2016

• MSP professional managing large-scale/complex enterprise-wide business transformation programmes• Leadership, member of the Senior Leadership Team for Business Transformation, reporting to the Command Team.• Resourcing, PMO, Portfolio & Programme Management as part of £130 million savings target, led zero based budgeting for Business Transformation department cost centre of £3.6 million• Implementation of £18million of technological improvements• Partnership working; stakeholder management and engagement; organisation resizing; technology transformation; routes to procurement; redesign of enabling services Finance, HR and IT, estate management and rationalisation• Lead and Chair of Programme Board for the Enabling Services transformation programme, redesigning shared services • Departmental restructure, implementing recruitment strategy • Leading zero based budgeting business investment bids• People focussed change integration management• Management and leadership of Project Managers and Business Analysts• Working with the Innovation and Integration Partner (IIP) to design the current operating model (COM) and target operating model (TOM)• Strategy, design, change management, operation and continuous improvement• Reporting on programmes into PMO, benefits realisation

Head of Programme Management

• Jan 2012 - Apr 2014

OutlineAssistant-Director role overseeing numerous business-critical programmes for this national charity, ensuring delivery on time and within budget. Responsible for creation and leadership of brand new programme management office, focusing on the charities 3 core service lines; Improving people’s prospects, promoting greener living & working, creating better environmentsKey responsibilities• Creation and ongoing management of new programme management department• Leading a large and dynamic national team across multiple locations• Creating programme initiation documents and obtaining budgetary approval• Programme financial management of £100m annual spend including cost control and forecasting• Management of departmental finances of £28.5m including budget planning• Introducing controls such as milestones and team KPI’s to increase programme efficiency • Stakeholder engagement and management including contractors, complex supply chain and vendors• Managing Invitation to Tender process and Request for Proposal processes (ITT/RFP)• Programme reporting to board level• Coaching and performance management of individuals and teamsKey AchievementsDevised and implemented new “payment by results contract” with central government client guaranteeing employment, education or training for over 9,000 young people in the UKIntegration of 2 programme teams to optimise results and reduce cost

Head of Grant Management

• Aug 2009 - Jan 2012

Senior management position; responsible for strategic funding of over 1,000 charitable projects across the UK, making a huge impact to the national community and meeting annual expenditure targetsKey responsibilities• Recruitment, development and management of team of 12 providing guidance and motivation• Stakeholder management and board level reporting• Developing and delivering strategic business plan for entire department• Financial management including budgeting, forecasting and cost reduction• Nationwide facilitator coordination to the value of £4.4m• Deputising for the Director of Open Grants and Executive Team • Supply chain management for entire department• Key decision maker for Independent Grants Panel• Programme management and relationship management with key partners• Process improvement for lottery bodies, corporates, public bodies and charitable trusts and foundationsKey Achievements• Exceeding expenditure target of £9.2m in 2010/11• Securing £500,000 budget surplus in 2010/11• Programme Management of £58.4 million Community Spaces grant programme• £44m Department of Work and Pensions Future Jobs Fund programmehttp://community-spaces.org.ukhttp://www.communitieslivingsustainably.org.uk/

Programme Manager

• Apr 2005 - Aug 2009

Delivery of numerous complex programmes across the business. Key responsibilities• Responsible for full programme life cycle from initiation through to delivery and lessons learned• Developing and enforcing governance, controls, milestones and KPIs• Developing programme scope and structure, integrating project plans• Budget management and distribution of funds from central government, charitable trusts, corporates, lottery bodies and European funding • Ensuring programmes develop in line with business strategic objectives• Stakeholder management and reporting to director level• Sourcing and engagement of sub-contractorsKey Achievements• Successful bid for £50 million Big Lottery Fund programme• Securing of programmes with major corporates; Cadbury and M&S to the value of over £3m• Managing 14 national programmes with total value over £5 million

External Funding Coordinator

• Feb 2004 - Apr 2005

Responsible for securing funds from government, charitable trusts and lottery with a value of £750,000Key Responsibilities  Preparing and submitting bids and fundraising proposals to funding bodies and corporates Relationship management of funding organisations  Monitoring of policies, programmes and funding opportunities  Contribution to the fundraising teams business and action plans  Working across internal and external departments  Programme development

Marketing and Development Officer

• Jan 2003 - Feb 2004

Marketing the charity Youth Works and sourcing development opportunities to secure funding and develop relationships. Marketing the charity Youth Works and sourcing development opportunities to secure funding and develop relationships.

Regional Marketing Coordinator

• Jul 2001 - Jan 2003

Creating and finding opportunities to market the consultancy services of J R Knowles across the East & West Midlands. Creating and finding opportunities to market the consultancy services of J R Knowles across the East & West Midlands.

Marketing Executive

• Jun 1996 - Jul 2001

Marketing the products for major electrical brands to independent retailers. Bridisco was the largest electrical distributor in the U.K. Marketing the products for major electrical brands to independent retailers. Bridisco was the largest electrical distributor in the U.K.

Volunteeer

• 1993 - 1995

Volunteeer

• 1993 - 1995