MN Branch Manager

• Jun 2022 - Present

Employee

• Dec 2020 - Present

On-Call Front Desk Associate

• Jan 2011 - Present

Provide friendly and professional customer service/front desk coverage as scheduled at the front desk of Central Avenue Apartments.Maintain security by becoming familiar with the premises; monitor the front door; and manage the lobby and community room area.Implement all safety and security requirements for the building.Complete and maintain all required staff logs and paperwork as it relates to front desk responsibilities.Attains, maintains and promotes a positive, safe, harmonious, productive and challenging work environment.

On-Call Re-Entry Technician

• Feb 2009 - Apr 2017

Maintaining security, safety, and sanitation of adult residential corrections facility.Directly supervising resident actions and movements, assuring program rules and regulations are followed. Informally counsels and supports residents and acts as an ongoing contact for residents. Monitoring medication program to ensuring clients take medications as prescribed.Performing searches of facility and residents and their belongings as needed or scheduled.Maintaining accountability and atmosphere, which promotes client motivation and change.Performed in the roll of Senior Supervisor during a duration of my employment, moved to an on-call capacity.

Sentence to Service Crew Leader

• May 2006 - Jan 2011

Provided orientation, transportation, and training to crew members (offenders) who were sentenced by the courts.Planned, organized, and scheduled community work service projects.Supervised and lead crews to ensure that projects are completed efficiently, safely, and with a high level of quality; motivate crew members and manage conflict.Prepared documentation for court, probation, and law enforcement staff to provide offender status information and to ensure services were provided .

Director of Operations

• Oct 2005 - Dec 2020

Conduct background checks for pre-employment and volunteer purposes.Sustain good standing with 3,000+ clients through learned customer service skills.Generate accurate records through data entry and overseeing quality control.Facilitate and manage input into the creation of detailed project plans, work assignments, target dates, status reports, and other aspects of assigned projects. Play a key role in planning, testing, and implementation of system enhancements and conversionsLeading members of the Account Management team and monitoring quality of work performed. Conduct HR tasks - employee files, hiring, scheduling, reviews, etc. Provide line of support to clients. Primary point of contact for assigned clients.Vendor relations - work in tandem with vendors to ensure accuracy and completeness of records. Processing information received from various sources including clients, external information repositories, vendors and other sources.Keep confidential all applicant, client, and The McDowell Agency, Inc. proprietary information.Lend support to the sales team, act in a sales capacity as needed.

Intermittent Community Corrections Aide I

• May 2010 - Aug 2012

Record required data and documents observations concerning client behaviorProvide for safety and security of institutional residents, staff and visitorsConduct recreational activities for youth in an institutional setting and instructs and oversee residents in the performance of required housekeeping and hygiene activities Record required data and documents observations concerning client behaviorProvide for safety and security of institutional residents, staff and visitorsConduct recreational activities for youth in an institutional setting and instructs and oversee residents in the performance of required housekeeping and hygiene activities