Bookings Performance Analyst & Data Protection Lead

• Apr 2021 - Present

- Creating business plans for upcoming and potential projects to submit to senior management and investors.- Creating revenue forecasts for the next 5 years, providing different scenarios based on different business decisions.- Producing weekly and monthly reports, combining complex data from varying sources to highlight performance and suggest areas for change.- Monitoring and managing the portfolio’s performance and suggesting strategic opportunities to assist with dips in performance and tracking trends.- Grading and pricing new hire fleet units as they enter the portfolio.- Tracking and monitoring portfolio pricing and suggesting dynamic pricing initiatives based on occupancy levels and booking trends.- Working closely with marketing to develop marketing and promotion plans based on historic data.- Conducting market research and producing reports to assist senior management with business decisions.- Working closely with the database team to manage database integrations, migrations and upgrades are completed on time and with little disruption to the operations team.- Managing and establishing the Guest Experience Department, creating policies, processes, induction plans and hosting forums.- Developing Feedback Management Plans and Guest Journey Evaluations to improve guest experience.- Developing strong relationships with external booking agents.

Project Coordinator

• Apr 2021 - Mar 2022

- Building formal project timelines and assisting with their delivery and producing well structured project documentation including project cost tracking and monthly progress reports.- Managing, monitoring and distributing project actions ensuring all are completed in line with the project timeline.- Managing lower budget projects, up to the value of £60,000, including a full property renovation

Data Manager & Governance Coordinator

• Aug 2019 - May 2021

- Planning and implementing a project plan to rebuild the health of the Raiser's Edge fundraising database and creating processes and policy for best practice and collaboration across departments. - Project managing an organisation wide IT system migration from Citrix to Microsoft Office 365. - Completing a review of existing policies and providing recommendations to the Senior Leadership Team and Board of Trustees of ones to remove, update or add. - Executive Officer to CEO providing administrative support where needed, including booking travel, arranging meetings, preparing reports and processing expenses. - Administration support to Board of Trustees including booking travel and processing expenses. - Minute taking at Board, Committee and Senior Leadership meetings exercising confidentiality and discretion. - GDPR / Data Protection Officer - Data cleansing and analysis to produce complex reports for Senior Management use.

EU Project Consultant

• Aug 2019 - Jan 2020

Senior Administrator

• Dec 2017 - Aug 2019

- Project manager for three European Commission funded projects, working with consortiums from across Europe.- Managing the contract negotiation process with successful SMEs applying to an accelerator process and providing guidance to the applicants.- Overseeing the administrative aspects of new project proposals for H2020 funding as well as contributing to content.- Using the European Commission Participant Portal to submit project amendments and deliverables, and to track project progress.- Organising and attending bi-weekly telephone conference calls and presenting updates to consortium relating to my Work Packages- Attending project meetings in multiple locations across Europe- Project financial management, monitoring project spend with the creation of a comprehensive budget overview spreadsheet as well as processing payments to sub-grantees- Coordinating the gathering of large and complex information and compiling into project management reports and submitting to the European Commission- Advising consortium of contractual requirements in relation to the projects as well of project processes and deadlines- Managing events such as project plenary meetings and networking workshops- Creating process documentation for the main tasks involved in European Commission funded projects

Faculty Administrative Officer

• Feb 2016 - Dec 2017

Planning, managing and running a new University wide initiative to bring together staff from all disciplines to provide support whilst completing Microsoft Office Specialist training.Conducting market analysis research and presenting ideas to MBA programme managers for programme development and improvement to marketing strategy.Gathering valuable alumni data and developing into useable facts for MBA managers to use at global events.Working with MBA Programme Manager and Accreditation staff to improve Alumni Relations.Supporting the Director of Enterprise and the Executive Education Team with the planning and execution of an Evening Seminar Series, ensuring that all individuals know what is expected of them and the timeframes for completion.Providing advice and guidance to students where appropriate including students taking part in the School's Peer Learning, Buddy and Peer Advisor's schemes.Encouraging the completion of Mid Term Evaluations, with an emphasis on the importance of the NSS. Gathering and collating data and presenting back to Programme Leaders with main themes and areas for improvement.Assisting Faculty Executive Officer with recruitment processes - shortlisting, interviewing and selecting new members of staff.Providing comprehensive, effective and efficient administrative support to academic staff, the School's external customers and the Faculty.Organising events of differing scales and varying budgets, working with both students and members of academic staff to achieve goals within tight deadlines.Providing informal coaching and training to colleagues in relation to administrative tasksApplying a good working knowledge of school administrative systems in order to answer queries and resolve problems from colleagues and external customers.Effectively organising allocated work activities, whilst managing time well to ensure that deadlines are met.Contributing to team efficiency by sharing information and constructively supporting others.

Claims Administrator

• Sep 2014 - Feb 2016

Successfully developing a new, concise process for the preparation and transportation of files for archive across different Projects and different office sites, communicating effectively with colleagues, assisting and mentoring when required.Helping to achieve and maintain targets and performance by communicating effectively with project managers and delivery staff.Updating and maintaining information on the company website.Preparing and submitting claims information to funders, I have a keen eye for detail ensuring that all data is entered onto an electronic database system accurately. Ensuring that all claims are valid and have contractually required evidence in order to prove their validity, I have great attention to detail and an enthusiasm for the quality and compliance of data. Advising delivery staff on correct processes and best practice to meet contractual requirements and providing training to staff across different office sites.Maintaining detailed and up to date electronic and paper records of all externally funded projects to ensure progress against targets is monitored and reported Assisting the Internal Auditor in checking paper files and electronic records to ensure consistency and completeness for audit Creating spread sheets using Excel to manage and track progress of claims. Presenting information to management, I am able to relay information in a clear and logical format to best suit individuals from different backgrounds and abilities Working with a diverse clientele I understand the value of Equality and Diversity and Equal Opportunities and adhere to Data Protection and Confidentiality. Assisting on reception to ensure visitors are welcomed in a professional and friendly manner whilst ensuring their attendance in the building is recorded accordingly Creating eye-catching and professional documents and promotional material for external organisations in order to promote office facilities and services

Customer Service Advisor

• Jan 2013 - Sep 2014

Regularly utilising problem solving skills I have great success writing and implementing processes to enforce best practice across many sites and mentoring colleagues acorss different offices to ensure processes and tasks tasks are undergone correctly and efficiently.Attending networking events with external stakeholders to represent Wheatsheaf Trust and the Welfare to Work sectors professionally.I am responsible for greeting customers on arrival to the centre and answering incoming calls - providing excellent customer service and representing the company in a professional and friendly manner.Working as part of the Validations Team I have a keen eye for detail ensuring that all data is entered onto an electronic CRM database system accurately. I also validate information with external organisations via telephone and email.I ensure that petty cash balances and is kept secure as well as mentoring memebers of staff on the petty cash processExtremely organised, I assist 5 keyworkers with administration tasks within a timely manner, often working to a deadline.Creating spreadsheets in Microsoft Excel to assist with organisation, I co-ordinate the booking of appointments for customers within a certain time frame, creating and printing the relevent letters from the electronic database or Microsoft Word.Working with a diverse clientele I understand the value of Equality and Diversity and Equal Opportunities and adhere to Data Protection, Confidentiality and Health and Safety.