Experience

Pineider 1774
• Italy
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee
• UK District Manager

  • Feb 2023 - Present


Smythson of Bond Street

• Luxury Goods & Jewelry
• 1 - 100 Employee

• Dual Site Store Manager

  • Oct 2019 - Present

  Managing motivating and developing two teams of 11(Harvey Nichols site and Notting Hill boutique),creating and directing sales training and development programmes to ensure professional growth of team members.Stores turnover 1.2M

• Store Manager

  • Jun 2017 - Oct 2019

  •Managing motivating and developing the team of 6, creating and directing sales training and development programmes to ensure professional growth of team members.•store turnover 550K•Managing employee disciplinary according to company policies and law.HR procedures, appraisals, individual KPIs and performances.•Foster and maintain a positive work environment though open communication in order to motivate and engaging the team•Brand Ambassador for the company•Monitoring customer preferences to determine focus on sales effort•Excellent customer service. Meeting needs and exceeding expectation whilst representing the retail brand.•Strong knowledge of the relevant markets: competitors, events, products and pricing.•Engaging, developing and maintaining relationships with the clients•Daily communication with Head Office. From daily brief, End of the day, Week and monthly reports.•Responsible for good maintenance, safe environment, good functioning of the store and the respect of product assortment and visual merchandising. Respect for excellent uniform and grooming standards.•Managing and maintaining the efficiency of the IT and all technical appliances•Attending Managers meetings to gain the updating company news and guidelines •Liaising with Marketing, HR, Recruitment, Retail Operations, Fire Services, Police, Maintenance, Health and Safety•Experienced in HR and employee development•Responsible for the store stock ensuring the efficiently and effectively management according to KPI•Promoting the brand, through personal shoppers and events. Show less



Coccinelle Inc

• United States
• Railroad Equipment Manufacturing

• Store Manager

  • Oct 2015 - Oct 2016

  Managing successfully a professional team of 5 Sales Assistants and be ambassador for the team with respect of company and brand procedures Leadership Staff development/ Training Employment/ Interviews/ Appraisal/ Disciplinary Cross selling technique Dealing efficiently with brand guidelines, procedure compliance, commercial analysis, and planning including visual merchandising, world calendar events, refunds, repairs etc. Attending buying trips to Milan and select best sellers, optimising displays and space to increase sales Conducting market research and strategy Co-manage brand turnover for £ 1 M Delivering exceptional customer service Working close to the VM ensuring the guidelines are respected Managing client's book and event's invitation Weekly and seasonal reports to the GM and Buying office Managing accurately a stock of about 5000 sku Assisting with tasks such as ordering stock for the brand and Listings seasonal product for buying office decisions Building a database of loyal customers and increasing their number of visits and average basket value Maintaining accurate records of all pricings, sales, and activity reports P&L management regardless leather accessories and address shrinkage and stock loss Show less



Salvatore Ferragamo

• United States
• Retail
• 1 - 100 Employee

• Department Manager

  • Jun 2012 - Sep 2015

  Delivering exceptional customer service Working close to the VM ensuring the guidelines are respected Managing client's book and event's invitation Managing staff members 6 Product knowledge and training of the staff Weekly and seasonal reports to the GM and Buying office Listings seasonal product for buying office decisions Analysing sell through figures Store turnover 7M Maintaining awareness of market trends and monitoring local competitors Maintaining accurate records of all pricings, sales, and activity reports Managing and address shrinkage and stock loss Show less

• Concession Manager- Harrod's

  • Sep 2010 - Apr 2012

  Training product knowledge to the team Weekly and seasonal sales reports Managing staff members 5 Store turnover 1.5M Assisting buyers and purchasing decisions VM of the shop according to the company's guideline Reporting on sales and ensuring KPI's achievement Weekly/monthly/seasonal reports to the GM and buyer Fully accountable for increasing sales, ensuring efficiency and maintaining the highest retail standards Ensuring outstanding client's relationship and excellent customer service Accurate and efficient stock control Show less