Experience

YORD UK Windows & Doors

• United Kingdom
• Construction
• 1 - 100 Employee

• Social Media Content Creator

  • Feb 2023 - 11 months

  London, England, United Kingdom



GLAMOUR EMPIRE LIMITED

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Marketing Specialist

  • Oct 2021 - May 2022

  - Managed social media activities and posts (Instagram, Facebook, TikTok, Twitter, Pinterest, Vimeo), - Prepared weekly newsletter using MailChimp, - Managed and prepared homepage design (website, Amazon store, Zalando brand home), - Collaborated with bloggers and influencers, - Organised competitions and giveaways for customers, - Designed flyers, - Prepared advertising campaigns on Amazon and Zalando, - Prepared advertising copies for newspaper adverts, - Uploaded blog… Show more - Managed social media activities and posts (Instagram, Facebook, TikTok, Twitter, Pinterest, Vimeo), - Prepared weekly newsletter using MailChimp, - Managed and prepared homepage design (website, Amazon store, Zalando brand home), - Collaborated with bloggers and influencers, - Organised competitions and giveaways for customers, - Designed flyers, - Prepared advertising campaigns on Amazon and Zalando, - Prepared advertising copies for newspaper adverts, - Uploaded blog posts to the website (Magento), - Researched market trends, - Analysed sales reports.

• Customer Service Specialist

  • Jun 2020 - Oct 2021

  - Communicated with customers using e-commerce platforms (Amazon, eBay, Etsy) and outlook, - Managed company mailboxes and forwarded emails to the relevant team members, - Managed customer feedback and claims, - Processed payments and refunds through PayPal and Braintree platforms, - Processed orders using various software and platforms (Linnworks, Amazon, eBay, SilkFred), - Prepared and printed invoices for customers, - Booked collections and prepare relevant documentation… Show more - Communicated with customers using e-commerce platforms (Amazon, eBay, Etsy) and outlook, - Managed company mailboxes and forwarded emails to the relevant team members, - Managed customer feedback and claims, - Processed payments and refunds through PayPal and Braintree platforms, - Processed orders using various software and platforms (Linnworks, Amazon, eBay, SilkFred), - Prepared and printed invoices for customers, - Booked collections and prepare relevant documentation for couriers, - Prepared daily sales reports, - Interviewed new team members and provided training in customer service role, - General office admin, - On maternity leave between October 2020 - October 2021



Otis Jaxon Ltd

• United Kingdom
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Office Manager

  • Sep 2019 - Jun 2020

  London, England, United Kingdom - Day to day management of the office, - Managed company correspondence, including phone calls, emails, letters and packages, - Ordered office supplies, - Created, edited and prepared wholesale orders, - Customer service (from both a retail, wholesale and social media perspective), - Managed online orders from various online platforms (Shopify, Etsy, NOTHS, Amazon, Depop), - Dealt with and processed customer returns and claims, - Managed social media activities and… Show more - Day to day management of the office, - Managed company correspondence, including phone calls, emails, letters and packages, - Ordered office supplies, - Created, edited and prepared wholesale orders, - Customer service (from both a retail, wholesale and social media perspective), - Managed online orders from various online platforms (Shopify, Etsy, NOTHS, Amazon, Depop), - Dealt with and processed customer returns and claims, - Managed social media activities and posts, - Uploaded new products and created captivating product descriptions, - General office admin, - Jewellery cleaning and making when required, - Basic photo editing when required (Photoshop), - Data entry for accountants, - Prepared invoices and credit control for wholesale orders, - Managed inventory and placed orders with suppliers, - Prepared newsletter using Mailchimp, - Managed and trained apprentices. Show less



GLAMOUR EMPIRE LIMITED

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Customer Service Specialist

  • Aug 2015 - Sep 2019

  London, United Kingdom - Communicated with customers using e-commerce platforms (Amazon, eBay, Etsy) and outlook, - Managed company mailboxes and forwarded emails to the relevant team members, - Created Groupon sales, - Managed customer feedback and claims, - Processed payments and refunds through PayPal and Braintree platforms, - Prepared and printing invoices for customers, - Booked collections and prepared relevant documentation for couriers, - Prepared daily sales reports, - Prepared… Show more - Communicated with customers using e-commerce platforms (Amazon, eBay, Etsy) and outlook, - Managed company mailboxes and forwarded emails to the relevant team members, - Created Groupon sales, - Managed customer feedback and claims, - Processed payments and refunds through PayPal and Braintree platforms, - Prepared and printing invoices for customers, - Booked collections and prepared relevant documentation for couriers, - Prepared daily sales reports, - Prepared wholesale orders. Show less



Green Surgery

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Customer Service Advisor

  • Mar 2014 - Jul 2015

  London, United Kingdom - Greeted customers and provided excellent customer service, - Created a range of documents, - Answered and managed incoming calls and mail, - Scheduled and confirmed appointments, - Collected payments, prepared invoices and daily financial reports, - Taken part in the recruitment process and trained new employees, - Prepared translations for customers and work colleagues.



CLUB KARMA TRADING LIMITED

• United Kingdom
• Recreational Facilities

• Office Assistant

  • Sep 2013 - Jan 2014

  London, United Kingdom - Greeted colleagues and visitors, - Prepared essential documents for colleagues, - Maintained office orders and stock, - Received and routed mail and calls, - Scheduled appointments and meetings.



Photobox

• United Kingdom
• Software Development
• 200 - 300 Employee

• Photography Department Team Member

  • Jun 2013 - Sep 2013

  London, United Kingdom - Maintained printer operation, - Collected printed photos and sorted them according to order type, - Packed and labeled orders.



Royal Collection

• Sales Assistant

  • Nov 2012 - Apr 2013

  Rzeszow, Subcarpathian District, Poland - Welcomed and assisted customers with their purchases, - Checked the stock levels with inventory listing, - Ordered goods upon customer’s requests, - Prepared window displays according to company's style guidelines, - Maintained shop floor standards.



Kana Sp. z o.o.

• Business Lounge Front Desk Receptionist

  • Apr 2011 - May 2012

  Rzeszow International Airport - Greeted customers and followed admission instructions, - Maintained the general cleanliness of the lounge and stock levels.