Experience

The Black Dog Tavern, Co.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • May 2020 - Present

  • Recruiting, interviewing, hiring and communicating issues with staff at the store• Attending weekly management meetings and maintaining a line of communication with fellow storemanagers• Creating weekly staffing schedules by balancing store needs and established payroll budget• Ordering new inventory and setting appropriate product minimums based on our units sold per week,checking in and processing shipments and inventory• Calculating and inputting sales targets, stretch goals, customer capture rates and more using Excel, Wordand Microsoft Teams, as well as meeting these goals• Re-merchandising products based on knowledge of customer base to increase sales and units sold pertransaction, setting store standards per The Black Dog employee handbook Show less

• Assistant Store Manager

  • Nov 2018 - May 2020

  • Balanced the point-of-sale system and accurately prepared cash deposit for bank• Calculated and logged sales data in appropriate documents using Excel, Word and Microsoft Teams• Assisted in marketing by placing and designing signage• Assisted customers using broad knowledge of store merchandise• Trained new employees to achieve The Black Dog's established business goals• Went on out-of-state business trips to assist in conducting inventory of a store and managing the grandopening of another location Show less

• Customer Service Representative and Receptionist

  • Feb 2019 - Nov 2019

  • Answered, directed and filtered phone calls for corporate, taking down messages when needed• Checked in, processed and shipped out all returns/exchanges for The Black Dog and processed all phoneorders for The Black Dog online store• Assisted in resolving customer concerns for 28 retail locations and 4 restaurants via phone or email in aprofessional manner.• Maintained contact with FedEx and USPS to ensure prompt arrival of orders. Resolved lost and damagedpackage claims according to The Black Dog guidelines Show less