Experience

Stonelink Property Management

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Coordinator

  • May 2022 - Present



AG Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Retentions Team Leader

  • Aug 2020 - May 2022

  Monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization. Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility. Set up individual goals and follow up on each team member to ensure great results. Budgeting for motivational activities. Queue monitoring. Handled customer escalations. Up-trainings based on areas of improvement. Show less



Remitly

• United States
• Financial Services
• 700 & Above Employee

• Customer protection associate

  • Jan 2019 - Sep 2020

  Attended calls from customers in need of assistance. Carefully study patterns to ensure the customer's safety while using the service. Developed a high empathy level to connect with the customers and provide the best resolution for both, the customer and the employer. Developed active listening and critical thinking to ensure the best outcome with less customer friction. Worked across channels such as regular queues, calls and emails. Attended calls from customers in need of assistance. Carefully study patterns to ensure the customer's safety while using the service. Developed a high empathy level to connect with the customers and provide the best resolution for both, the customer and the employer. Developed active listening and critical thinking to ensure the best outcome with less customer friction. Worked across channels such as regular queues, calls and emails.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - Aug 2017

  Customer service for Capital One, located in the United States Providing account information Using tools to assist customers to use the online apps Manage accounts, to provide customers with necessary solutions to their issues. Customer service for Capital One, located in the United States Providing account information Using tools to assist customers to use the online apps Manage accounts, to provide customers with necessary solutions to their issues.



Amanco Nicaragua

• Managua, Nicaragua

• Administrative Intern

  • Jun 2015 - Aug 2015

  Handling orders in the database Updating invoices in the accounting area Payroll Updates. Visit clients in different departments of the country to ensure the orders Delivery of invoices in the company's distribution center. Supervision of materials and distribution in database. Assistance in the Human Resources area. Handling orders in the database Updating invoices in the accounting area Payroll Updates. Visit clients in different departments of the country to ensure the orders Delivery of invoices in the company's distribution center. Supervision of materials and distribution in database. Assistance in the Human Resources area.