Experience

Brewster Home Fashions

• United States
• Consumer Goods
• 1 - 100 Employee

• Product Information Specialist

  • Aug 2021 - Present

  - Conducted detailed investigations of third-party sites and internal databases to identify and rectify errors, resulting in a 99.5% accuracy rate across all platforms. -Analyzed over 5000 product SKUs using advanced Excel functions resulting in a streamlined cataloging system that reduced data entry errors by 25%. -Collaborated with cross-functional teams to coordinate the timely launch of 3 major product lines, ensuring all website content was up-to-date and accurate. -Maintaining… Show more - Conducted detailed investigations of third-party sites and internal databases to identify and rectify errors, resulting in a 99.5% accuracy rate across all platforms. -Analyzed over 5000 product SKUs using advanced Excel functions resulting in a streamlined cataloging system that reduced data entry errors by 25%. -Collaborated with cross-functional teams to coordinate the timely launch of 3 major product lines, ensuring all website content was up-to-date and accurate. -Maintaining product hierarchies, product attributes, cross-sell opportunities, keywords and more Show less



J. Jill

• United States
• Retail
• 700 & Above Employee

• Merchandise Operation Specialist

  • Aug 2017 - Jul 2021

  Quincy, MA - Coordinated and managed multiple projects, including Bulk Unit entry, Investment Review Roll Process, and Buy Cycle Process. - Assisted in weekly and monthly reporting to support planning and eCommerce departments. - Identified and resolved project issues to improve efficiency and timelines. - Validated incoming project materials for accuracy and completeness, ensuring data requirements were fulfilled. - Collaborated with Catalog, Operations, and Technology teams on projects to… Show more - Coordinated and managed multiple projects, including Bulk Unit entry, Investment Review Roll Process, and Buy Cycle Process. - Assisted in weekly and monthly reporting to support planning and eCommerce departments. - Identified and resolved project issues to improve efficiency and timelines. - Validated incoming project materials for accuracy and completeness, ensuring data requirements were fulfilled. - Collaborated with Catalog, Operations, and Technology teams on projects to improve operational efficiency and customer experience. - Programmed company promotions, conducted data entry of unit commitments and purchase order changes into information systems. - Created training guides and company documentation to facilitate knowledge transfer. Show less



Cambridge Select Inc.

• United States
• Consumer Goods
• 1 - 100 Employee

• E-Commerce Operations Associate

  • Feb 2018 - Aug 2018

  - Collaborated with the warehouse team to ensure proper inventory levels and prioritize shipments. - Communicated urgent errors or requests for clarification to appropriate business partners. - Managed data information for order creation in Cambridge Select's proprietary software. - Organized and analyzed product inventory performance, identifying misallocated inventory. - Curated inventory levels of products for Amazon listings, optimizing sales plans. - Researched the best… Show more - Collaborated with the warehouse team to ensure proper inventory levels and prioritize shipments. - Communicated urgent errors or requests for clarification to appropriate business partners. - Managed data information for order creation in Cambridge Select's proprietary software. - Organized and analyzed product inventory performance, identifying misallocated inventory. - Curated inventory levels of products for Amazon listings, optimizing sales plans. - Researched the best assortment of merchandise based on sales performance and emerging trends. - Identified errors or missing information for sizing batches, reducing discrepancies in shipments. Show less



Coach

• Advertising Services

• Retail Sales Associate

  • Mar 2017 - May 2018

  Braintree, Massachusetts -Excelling in a competitive commission based sales environment that developed selling, customer services and communication skills. -Increased sales by interacting with 20+ clients per day providing knowledgeable information about the merchandise. -Daily customer outreach through clienteling, email outreach, phone calls and cashier that helped to retain loyal customers and increase sales. -Operating on the sales floor to gain more market research and customer… Show more -Excelling in a competitive commission based sales environment that developed selling, customer services and communication skills. -Increased sales by interacting with 20+ clients per day providing knowledgeable information about the merchandise. -Daily customer outreach through clienteling, email outreach, phone calls and cashier that helped to retain loyal customers and increase sales. -Operating on the sales floor to gain more market research and customer feedback. -Analyzing inventory for discrepancies and resolving issues including allocating inventory. -Training and developing others in a commission based sales environment that sometimes require collaboration. -Emphasize product features based on analysis of customers' needs and on technical knowledge of product capabilities and limitations. -Increased sale goals at home store by 5% on a monthly basis by continuously to outreach to customer using client book. Show less



Wayfair

• Manufacturing
• 1 - 100 Employee

• Specialized Sales and Service Consultant

  • May 2016 - Oct 2016

  Boston, MA -Drive customer satisfaction by owning each issue through resolution -Increase time availability on the queue by taking at least 33% more of calls and handling 77 calls a day -Provide actionable feedback regarding customer experience throughout the ordering and fulfillment process -Service customers seeking assistance with post-order issues by strategizing and implementing cost effective solutions in reducing Wayfair’s financial exposure -Improve company’s competitive… Show more -Drive customer satisfaction by owning each issue through resolution -Increase time availability on the queue by taking at least 33% more of calls and handling 77 calls a day -Provide actionable feedback regarding customer experience throughout the ordering and fulfillment process -Service customers seeking assistance with post-order issues by strategizing and implementing cost effective solutions in reducing Wayfair’s financial exposure -Improve company’s competitive market position by reducing product costs, accelerating new product on the floor, and increasing overall product quality. -Handle inbound customer contacts relating to material problems (damages, defect, missing parts, etc.) and return requests for Large Parcel deliveries

• Sales and Service Consultant

  • Sep 2015 - Apr 2016

  Boston, MA -Recognize, document and alert supervisors of trends in customer calls. -Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process. -Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales… Show more -Recognize, document and alert supervisors of trends in customer calls. -Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process. -Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate. -Project a professional company image through phone and email interactions. -Uphold high customer service standards. -Perform other job-related duties and responsibilities as may be assigned from time to time by the Company and/or supervisor or manager i.e. process calls or emails to service customers when call demand dictates.



Carousel Kids

• United States
• 1 - 100 Employee

• General Manager

  • Sep 2013 - Aug 2015

  Boston, MA -Maintaining the communication and relationships with key vendors, accounts and organizations in a face-paced environment. -Strategized and implemented visual merchandise planograms to effectively sell products which has increased sales. -Redesigned and implemented more effective company procedures which decreased closing procedure errors by 97% -Marketing, promoting, planning and executing driving events like Girl's Night Out, Birthday Parties, Back to School… Show more -Maintaining the communication and relationships with key vendors, accounts and organizations in a face-paced environment. -Strategized and implemented visual merchandise planograms to effectively sell products which has increased sales. -Redesigned and implemented more effective company procedures which decreased closing procedure errors by 97% -Marketing, promoting, planning and executing driving events like Girl's Night Out, Birthday Parties, Back to School, Raffles and many more to generate customer acquisition with over 200 new loyal customers. -Manage the customer service for 100+ customers per day to ensure positive guest services and experience through clienteling, email outreach, phone calls and cashier. -Coordinating and managing the buying and merchandising of accessories, luxury children's clothing, and skincare to ensure the quality is being reviewed daily for any discrepancies. -Manage and train a team of 4 sales associates in clienteling, selling and general duties -Maintain and track of 2900+ items of inventory including replenishing monthly out of stock items and reconcile inventory and pricing within Quickbooks software -Bookkeeping and computer experience: MS Excel and Word, Quickbooks Show less