HR and Operations Administrator

• Jul 2023 - Present

Administrator

• Jun 2023 - Jul 2023

TUPE'd over after a change in contract with the client. TUPE'd over after a change in contract with the client.

Administrator

• Mar 2022 - Jun 2023

Front of House Administrator

• Jan 2017 - Mar 2022

• First point of contact for customers and suppliers over the phone, via email, face to face and via online chat • Being the face of the company • Recommending workshop and company wide procedure improvements • Ensuring procedures are followed • Taking accurate information when booking in cases • Prioritising repairs • Maintaining new and existing customers details on the CRM system • Keeping customers informed with the status of their cases • Quality control during final checks before cases are closed and items go out • Collate customer feedback • Managing engineers diaries • Stock management • Weekly purchase ordering • Keeping products up to date and adding new items when necessary • Helping with the recruitment process, working through CVs and organising interviews Show less

Office Admin and Marketing Assistant

• Mar 2014 - Jan 2017

* First point of contact for office and customer enquiries* Communicating with different people from all levels both internally and externally* Handling customer complaints* Responsible for keeping customers up-to-date with deals and what is going on with the company on the company website and on social media* Managing bookings for customer events and excursions* Communicating with suppliers* Maintaining company databases* Sorting through and distributing the post* Ad hoc administration responsibilities* Organising in-house magazine subscriptions* Making national and international travel arrangements* Keeping the company website up to date with current job vacancies Show less

Sales Assistant

• Mar 2013 - Jun 2015

* Customer service* Answering customer queries, face to face and on the phone* Responsible for processing cash and card payments* Keeping the store clean and tidy* Stocking shelves and pricing products* Arranging customer deliveries* Stock check* Reception cover

EPOS Data Input Administrator

• Oct 2013 - Mar 2014

* Using the Head office system Corby and Fellas* Purchase order processing* Amending orders, checking products, quantities and prices are correct* Invoice matching* Stock maintenance, amending and creating stock records* Creating and printing, laminating labels and signs for the products

Volunteer Office Administrator

• Sep 2013 - Mar 2014

* Using ThankQ system. Creating and maintaining fundraisers records on the data base, Example: Updating addressed and personal information * Printing and filling paper work * Creating spread sheets on Excel * Keeping donation records up to date via Excel spreadsheets * Using ThankQ system. Creating and maintaining fundraisers records on the data base, Example: Updating addressed and personal information * Printing and filling paper work * Creating spread sheets on Excel * Keeping donation records up to date via Excel spreadsheets

Clothing and Alterations Specialist

• Oct 2010 - Feb 2013

* Answering customers questions and queries via phone and face to face * Repairing and altering a wide range of clothing and fabric items as per customers’ specifications. * Assess each individual item to make an informed decision on what techniques and machines are required to finish the item to the correct specification and quality. * Pricing up my work taking into account time taken, materials used and size of the job. * Answering customers questions and queries via phone and face to face * Repairing and altering a wide range of clothing and fabric items as per customers’ specifications. * Assess each individual item to make an informed decision on what techniques and machines are required to finish the item to the correct specification and quality. * Pricing up my work taking into account time taken, materials used and size of the job.