Chartered Legal Executive

• Apr 2022 - Present

Executive in Family

• Jan 2019 - Apr 2022

Paralegal/ Fee earner

• Sep 2016 - Dec 2018

Family Law Paralegal

• Jun 2016 - Sep 2016

• Diary Management • Attending client meetings with the fee earner • Preparing file and attendance notes • Corresponding with clients and other professionals • Preparing briefs • Creating and maintaining court bundles • Opening, closing and maintaining files • Filing and time recording • Assisting assigned Fee Earners when requested • Diary Management • Attending client meetings with the fee earner • Preparing file and attendance notes • Corresponding with clients and other professionals • Preparing briefs • Creating and maintaining court bundles • Opening, closing and maintaining files • Filing and time recording • Assisting assigned Fee Earners when requested

Child Care Legal Secretary/ Assistant

• Dec 2015 - May 2016

• Legal Aid applications, including applying for prior authority, increase of cost and scope and recording outcome codes • Managing emails, telephone calls and any other forms of correspondence from clients and other legal professionals • Diary management • Preparing statements and legal applications e.g. C2 applications • Opening, closing and preparing files to be archived • Filing, time recording and tape work • Maintaining and creating court bundles • Completing conflict and money laundering checks • Maintaining file management

Family Law Paralegal

• Aug 2015 - Dec 2015

• Manage own case load • Interviewing clients and advising them regarding their individual matter • Take instructions from clients over the phone and in person • Drafting correspondence to all relevant parties involved and filing • Fill out appropriate finance forms including money laundering forms • Draft legal documents including; petitions, orders and legal aid forms • Research current and relevant law • Make up court bundles • Client billing • Taking and writing client statements • Time recording

Customer Service

• Feb 2013 - Aug 2015

• Resolving disputes effectively, without the need of escalating to management • Taking payments, answering customer calls and dealing with refunds and faulty products whilst working in a busy, fast paced working environment • Working as part of a large team to provide excellent levels of customer service at all times • Meeting and exceeding the “Happy to Help” criteria which ensures excellent customer service • Being able to stay calm at all times when dealing with unhappy customers • Being able to communicate to all levels of staff in a professional manner

Waitress

• Feb 2011 - Jun 2013

• Prioritising the customer’s needs • Ensuring that all the customers were satisfied with the whole experience, and to deal with any issues that may have arisen • Organising special events • Making sure that all team members are cooperating together through mini meetings before service • Showing confidence with service to the customers, ensuring that they feel comfortable and relaxed • Taking payments • Stock taking • Maintaining a high standard of customer service