Sales Development Representative

• May 2023 - Present

Customer Service Representative

• Mar 2021 - Feb 2023

- Resolved customer issues/inquiries via phone, email, and chat in under 5min on average - Contributed to branch record of over $1B in 2021 sales despite raw material shortages and supply chain disruptions by offering alternative solutions to large customers - Acquired the best solution for a variety of customers through active listening and problem solving - Became a product expert to provide knowledgeable answers to product questions - Learned key business terms to improve communication internally and with business owning clientele Show less

Sales Development Trainee

• Jun 2022 - Jan 2023

During this course, I read How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling. I learned all about the basics of sales development to be an effective SDR. During this course, I read How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling. I learned all about the basics of sales development to be an effective SDR.

Clinic Manager

• Jun 2019 - Oct 2020

- Open, close, and maintain clinic operations - Coordinate patient appointments and file/update patient medical records - Doubled patient load through new patient consultation calls - Built/Improved patient-practice relationship, trust, and rapport through follow up calls after appointments - Recorded and logged patient information, consents, and vitals via computer software - Perform venipuncture blood draws - Collect and prepare lab specimens such as blood and urine for testing - Administer vitamin and hormone injections - Clean and prepare exam room for patient procedures - Maintain and order lab inventory as needed Show less

Weekend Manager

• Jan 2019 - Jun 2019

- Maintained customer account and billing information by recording and updating personal information in computer software - Processed service payments; resolved customer issues and complaints; established rapport with customers - Scheduled pick ups and processed drop offs in timely fashion to ensure customer satisfaction - Maintained customer account and billing information by recording and updating personal information in computer software - Processed service payments; resolved customer issues and complaints; established rapport with customers - Scheduled pick ups and processed drop offs in timely fashion to ensure customer satisfaction

Sales Associate

• Nov 2015 - Dec 2018

- Administered sale/return/credit payment transactions - Created new credit lines for interested customers - Trained new employees on computer software and database, customer assistance, and protocol - Procured online orders for shipping; entered and retrieved customer account information - Increased department sales by assisting customers in-store and via telephone - Administered sale/return/credit payment transactions - Created new credit lines for interested customers - Trained new employees on computer software and database, customer assistance, and protocol - Procured online orders for shipping; entered and retrieved customer account information - Increased department sales by assisting customers in-store and via telephone