Anna Chukova

Customer Service Assistant at OUTDOORAHOLICS LTD
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Contact Information
us****@****om
(386) 825-5501
Location
Plovdiv, Plovdiv, Bulgaria, BG

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Bio

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Credentials

  • Certificate for young leaders - inspirators
    YSPDB - Youth Society for Peace and Development of the Balkans
    Apr, 2017
    - Nov, 2024
  • Certificate in Events Management
    IT STEP Computer Academy (@itstep.bg)
    Oct, 2016
    - Nov, 2024
  • Cambridge Certificate in Advanced English
    -
    Jun, 2013
    - Nov, 2024
  • Driver's license
    -
    Feb, 2012
    - Nov, 2024

Experience

  • OUTDOORAHOLICS LTD
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Service Assistant
      • Feb 2023 - Present

  • Invest 365
    • Bulgaria
    • Software Development
    • 1 - 100 Employee
    • Human Resources Assistant
      • Jul 2021 - Jan 2023

  • Nationwide Building Society
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Customer Service Consultant
      • Jun 2019 - Dec 2020

  • Amber JSC
    • Bulgaria
    • Customer service and logistics manager
      • Feb 2018 - Sep 2018

      Main responsibilities: - Communication with and coordination between clients, couriers, production and sales department - Orders placement and tracking - Delivery organisation - Delivery coordination - Documents processing – creation of invoices and leasing documents management - Collecting feedback from clients - Handling customer inquiries via chat, e-mail and phone - Crisis management - Ensuring customer satisfaction Being the first person on this position, I created all the processes and data base needed for the job. Show less

  • Educational Technologies
    • Bulgaria
    • English Tutor
      • Oct 2016 - Aug 2017

      Main responsibilities: - Helping students develop their learning skills - Supporting students in learning their school lessons - Chellange advanced students academically and help them upgrade their knowledge on the subject Main responsibilities: - Helping students develop their learning skills - Supporting students in learning their school lessons - Chellange advanced students academically and help them upgrade their knowledge on the subject

Education

  • ‘’Paisii Hilendarski'' University of Plovdiv
    Master's degree, Human Resources Management/Personnel Administration, General
    2016 - 2019
  • University of food technologies, Plovdiv, Bulgaria
    Bachelor's degree, Foods, Nutrition and Dietetics
    2011 - 2015

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