Experience

Diversified Communications Australia

• Australia
• Events Services
• 1 - 100 Employee

• Office Coordinator

  • Sep 2022 - Present



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Event Coordinator

  • Oct 2018 - Sep 2020

  Key responsibilities: - Managing large volumes of events (varying from small corporate meetings to complex conferences up to 200 guests) in a fast-paced environment - Coordinating event logistics from the inquiry stage up until the execution of the event and post-event evaluation - Promoting the Hotel's facilities ensuring exceptional customer service and focusing on building lasting relationships Key responsibilities: - Managing large volumes of events (varying from small corporate meetings to complex conferences up to 200 guests) in a fast-paced environment - Coordinating event logistics from the inquiry stage up until the execution of the event and post-event evaluation - Promoting the Hotel's facilities ensuring exceptional customer service and focusing on building lasting relationships



The Old Clare Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Event Sales Executive

  • Jun 2016 - Oct 2018

  The main aspects of this role were to effectively liaise with clients to ascertain their precise event requirements and provide customised quotes for hotel event spaces; implementing events from the inquiry stage up until the execution of the event; proactively seeking out new sales opportunities through market research, reaching out via emails and cold calling

• Reservations Coordinator

  • Aug 2015 - Jun 2016

  Managing group blocks and individual bookings ensuring all procedures are followed correctly and efficiently; providing exceptional and personalised customer service; working closely with Revenue Manager ensuring maximum profits are achieved for growth and upselling; performing cashier duties, processing payments and invoices



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Front Office Supervisor, Full time

  • Sep 2014 - Aug 2015

  The key responsibilities included leadership and supervision of associates, providing support and guidance to fellow associates to ensure a successful and effective operation of the Front Office; performing Guest Service Agent Duties, delivering exceptional customer service to enable guests feeling welcomed and valued The key responsibilities included leadership and supervision of associates, providing support and guidance to fellow associates to ensure a successful and effective operation of the Front Office; performing Guest Service Agent Duties, delivering exceptional customer service to enable guests feeling welcomed and valued



The Fullerton Hotel Sydney

• Sydney, Australia

• Guest Service Agent

  • Sep 2012 - Jul 2014

  Being the first point of contact to hotel guests, my objective was to provide exceptional customer service at all times; Fulfilling senior Guest Service Agent duties; Training and development of new Front Office associates, ensuring guidelines are followed and understood by fellow associates Being the first point of contact to hotel guests, my objective was to provide exceptional customer service at all times; Fulfilling senior Guest Service Agent duties; Training and development of new Front Office associates, ensuring guidelines are followed and understood by fellow associates



The Hughenden Boutique Hotel

• Sydney, Australia

• Guest Service Agent

  • Jun 2012 - Sep 2012

  My main duties in this role were to successfully implement check-in and check-out procedures, as well as accurately managing guest reservations; performing impromptu site inspections and dealing with guests’ requests and complaints in efficient manner My main duties in this role were to successfully implement check-in and check-out procedures, as well as accurately managing guest reservations; performing impromptu site inspections and dealing with guests’ requests and complaints in efficient manner



Dick Smith General Store (Gourmet Australian Foods)

• Sydney, New South Wales, Australia

• Casual Retail Assistant

  • Nov 2011 - Jun 2012

  - Greeting customers; giving advice and guidance on product selection; explaining the products and the ways they can be used (possessing specialist knowledge of the products in the store) - Processing cash and card payments - Packing the online orders - Greeting customers; giving advice and guidance on product selection; explaining the products and the ways they can be used (possessing specialist knowledge of the products in the store) - Processing cash and card payments - Packing the online orders



Southern Ocean Lodge, Kangaroo Island, Australia

• Australia
• 1 - 100 Employee

• Food and Beverage Attendant

  • Dec 2009 - Sep 2010

  - Providing personalised service to the Lodge guests, ensuring high quality food & beverage service in an efficient and friendly manner, in line with Lodge standards - Providing assistance and training to new employees - Implementing stock control; stocking shelves with merchandise; replenishing, and cleaning bar and restaurant area - Providing personalised service to the Lodge guests, ensuring high quality food & beverage service in an efficient and friendly manner, in line with Lodge standards - Providing assistance and training to new employees - Implementing stock control; stocking shelves with merchandise; replenishing, and cleaning bar and restaurant area



Amur Machinery and Services

• Machinery Manufacturing
• 1 - 100 Employee

• Executive Assistant & Translator

  • Apr 2008 - Apr 2009

  - Providing administrative support to General Manager, Heads of Departments and staff - Acquiring resources for the office (including equipment, stationery, groceries) - Translation of commercial and legal documents; business correspondence; drafting and editing international contracts - Arranging international and domestic travel and accommodation itineraries for staff - Maintaining records via company software, filing correspondence and documents - Fulfilling accounting duties (invoicing, inventory balances and stock control) - Maintaining company form - HR, candidate registrations, and staff contracts Show less



Interbridge Forwarding, LLC

• Vladivostok, Primorye, Russia

• Administrative Assistant, Translator

  • Jun 2005 - Mar 2008

  Answering calls, directing to appropriate departments using switchboard Arranging international and domestic travel and accommodation itineraries for staff Ordering stationery and groceries for the office Distribution of mail Maintaining client database Informing clients about cargo deliveries Answering calls, directing to appropriate departments using switchboard Arranging international and domestic travel and accommodation itineraries for staff Ordering stationery and groceries for the office Distribution of mail Maintaining client database Informing clients about cargo deliveries