Anna Bugalska
Credit Risk Analyst at EVO Payments International GmbH- Claim this Profile
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Bio
Diogo Guedes „I would like to recommend Anna Pilat as a candidate for a position with your organization. Anna has been an employee here at Infosys BPO for the past 6 years. She has been a pleasure to work with, bringing her attention to detail to every project. Her excellent written and verbal communication and people skills are excellent, and she has some very innovative ideas. Anna was an asset to our organization during her tenure with the office. She is extremely organized, can work independently, is able to follow through to ensure that the job gets done and I have always been very impressed with the way that she has approached work. Anna has consistently been a strong employee — capable of taking control of big projects and executing to the fullest. She is cheerful in the face of daunting deadlines and always available to lend a hand to co-workers when necessary. It is important to point out that she is a very committed and reliable professional, she always goes above and beyond in performing her duties, taking ownership and giving 100%. I truly believe that Anna has outstanding abilities plus a high level of expertise and I would strongly recommend her for any job where she can develop and apply her bright talent.
Diogo Guedes „I would like to recommend Anna Pilat as a candidate for a position with your organization. Anna has been an employee here at Infosys BPO for the past 6 years. She has been a pleasure to work with, bringing her attention to detail to every project. Her excellent written and verbal communication and people skills are excellent, and she has some very innovative ideas. Anna was an asset to our organization during her tenure with the office. She is extremely organized, can work independently, is able to follow through to ensure that the job gets done and I have always been very impressed with the way that she has approached work. Anna has consistently been a strong employee — capable of taking control of big projects and executing to the fullest. She is cheerful in the face of daunting deadlines and always available to lend a hand to co-workers when necessary. It is important to point out that she is a very committed and reliable professional, she always goes above and beyond in performing her duties, taking ownership and giving 100%. I truly believe that Anna has outstanding abilities plus a high level of expertise and I would strongly recommend her for any job where she can develop and apply her bright talent.
Diogo Guedes „I would like to recommend Anna Pilat as a candidate for a position with your organization. Anna has been an employee here at Infosys BPO for the past 6 years. She has been a pleasure to work with, bringing her attention to detail to every project. Her excellent written and verbal communication and people skills are excellent, and she has some very innovative ideas. Anna was an asset to our organization during her tenure with the office. She is extremely organized, can work independently, is able to follow through to ensure that the job gets done and I have always been very impressed with the way that she has approached work. Anna has consistently been a strong employee — capable of taking control of big projects and executing to the fullest. She is cheerful in the face of daunting deadlines and always available to lend a hand to co-workers when necessary. It is important to point out that she is a very committed and reliable professional, she always goes above and beyond in performing her duties, taking ownership and giving 100%. I truly believe that Anna has outstanding abilities plus a high level of expertise and I would strongly recommend her for any job where she can develop and apply her bright talent.
Diogo Guedes „I would like to recommend Anna Pilat as a candidate for a position with your organization. Anna has been an employee here at Infosys BPO for the past 6 years. She has been a pleasure to work with, bringing her attention to detail to every project. Her excellent written and verbal communication and people skills are excellent, and she has some very innovative ideas. Anna was an asset to our organization during her tenure with the office. She is extremely organized, can work independently, is able to follow through to ensure that the job gets done and I have always been very impressed with the way that she has approached work. Anna has consistently been a strong employee — capable of taking control of big projects and executing to the fullest. She is cheerful in the face of daunting deadlines and always available to lend a hand to co-workers when necessary. It is important to point out that she is a very committed and reliable professional, she always goes above and beyond in performing her duties, taking ownership and giving 100%. I truly believe that Anna has outstanding abilities plus a high level of expertise and I would strongly recommend her for any job where she can develop and apply her bright talent.
Experience
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EVO Payments International GmbH
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Germany
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Financial Services
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100 - 200 Employee
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Credit Risk Analyst
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Nov. 2018 - –Heute
• Refining credit risk management practices to enable business success whilst delivering a positive customer experience.• Calculating potential risk exposure• Conducting the risk checks, investigating and review businesses• Periodic Reviews: analysing information about the business contained in the application, (e.g. details on the website incl. products/ services offered, prices, terms and conditions, reviews and the financial details. Ex. balance sheet, profit & loss and cash flow statements, acquirer statements).• Assisting with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement• Being responsible for assessing credit risk, implementing management controls and reporting risk performance to management.• Working with other teams to design and implement processes for the effective assessment and management of credit risk• Monitoring early warning key risk indicators• Managing all aspects of customer risks• Being responsible for the policies, procedures and controls necessary for the effective management of credit risk, escalating any breach of agreed Policy• Liaising with merchants, sales-agents, other teams to maintain high level of consistency, integrity and reliability• Understanding and conducting credit management best practices• Identifying and putting in place business processes and procedures to ensure that they adhere to applicable laws and regulations
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Payments Compliance Analyst
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Okt. 2017 - Nov. 2018
• Sanctions screening and document verification• Interface with multiple functional areas to investigate cases and acquire information• Reviewing policies and procedures, regulatory compliance training for compliance with applicable laws and regulations• Interpreting evidence from multiple tools and systems to determine legitimacy of customer behaviour across multiple products• Maintaining records, preparing filings and reporting information and metrics to be presented to management• Demonstrating understanding of the client’s business needs or market and maintaining high client satisfaction ratings• Assisting with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement• Solving routine problems, largely through precedent and referral to general guidelines
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Infosys BPM
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Transactions Specialists
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Sept. 2014 - Okt. 2017
- Administering the inspections in accordance to the Quality and policy to assure that it meets all quality requirements- Evaluating the processes that the team uses to continuously improve the services it provides to its managed care clients- Monitoring the processes to insure that the standards of the customer care and that the needs of the consumer are met- Mentoring New Hires ensuring standards are being met, providing support and training on order entry process- Ensuring service level commitments are achieved and exceeded, working with peers, managers and internal departments to achieve same and that all requested support is provided to meet monthly revenue target- Supervising the e-mails correspondence to protect the confidentiality and integrity of the information- Preparing Operational Reports for our daily Operations Meetings with Team Managers
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Microsoft
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United States
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Software Development
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700 & Above Employee
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German Transaction Specialist
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Juli 2011 - Sept. 2014
- Logging, validating and processing of orders for all MS Dynamics products like Navision, Axapta, Great Plains & CRM- Supporting orders from placement to invoicing through multiple channels, including phone, fax, livechat, e-mail, and websites to ensure 100% customer satisfaction- Acting as a point of contact for processing issues with orders (delays, holds, quotes, errors), collaboration with supply chain and operations, cooperating with IT Support Team if needed- Processing claims, credit requests and returns in line with Microsoft Policies within the service level objectives and initiate corrective actions- Ensuring defined escalation process is adhered to in order to resolves complex queries- Excellent Customer Support/Service to partners/customers and internal channels/third parties by answering queries, providing highest level of account management to customers- Customer pre-sales support (pricing, availability, quoting, technical specifications)- Working experience in processing and managing high volume of data
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Stock Assistant and Order Administrator
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Feb. 2008 - Mai 2011
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Education
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2001 - 2006
Uniwersity of Zielona Gora
Master of Pedagogics -
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Insitute of German Philology
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