Experience

NASA Group

• United Kingdom
• Accounting
• 1 - 100 Employee

• Payroll and Accounts Executive

  • Nov 2022 - Present

  - Database administration (data entry & reporting) - Processing of invoicing, timesheets and expenses forms - Preparation, calculation and verification of payments and deductions records - Dealing with incoming payroll and pensions enquires and requests via email - Database administration (data entry & reporting) - Processing of invoicing, timesheets and expenses forms - Preparation, calculation and verification of payments and deductions records - Dealing with incoming payroll and pensions enquires and requests via email



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Call Center Representative Core

  • Jun 2022 - Aug 2022

  - Contact centre representative responsibilities - Providing support to the Team regarding the customer service and the complaint procedure - Raising potential issues to avoid future problems

• Call Center Representative

  • Aug 2021 - May 2022

  - Customer service via phone, e-mail and webchat - Servicing sensitive and vulnerable clients - Working on complaints in compliance with the FCA procedure - Preparing reports for clients - Training new joiners - Assisting colleagues with queries related to customer service and complaints - Meeting SLA targets