Experience

Flagstaff Partners

• Australia
• Investment Banking
• 1 - 100 Employee

• Office Manager

  • Apr 2021 - Present

• Executive Assistant To Chief Executive Officer

  • Apr 2018 - Apr 2021



Servcorp

• Australia
• Real Estate
• 700 & Above Employee

• Office Manager

  • Feb 2016 - Apr 2018

  • Key contact for all Human Resources matters across Australia and New Zealand offices• Perform generalist HR functions such as performance management, leave requests and file management• Co-ordinate and complete recruitment processes• On-boarding of new recruits; ensuring compliant to work, drawing up contracts, compiling documentation for payroll, designing training schedules, delegating trainers and monitoring and reporting on progress• Complete termination and resignation processes• Work directly with General Manager to implement procedures, delegate tasks and work on projects• Compile monthly and quarterly results and pay bonuses to team members who hit their targets based on charging out time to clients• Manage office team personnel of 15 providing organisational, admin and other support• Organise travel, agendas and accommodation where required• Manage training team of approximately 5 people across Australia and New Zealand• Develop online and in person training programs for managers and team across Australia and New Zealand• Design team meeting content and complete regularly in Sydney and whilst travelling• Act as a subject matter expert in Servcorp’s billing system, providing support and guidance to managers and team members• Completed the Executive Assistant to the General Manager role whilst looking for someone to fill this role (approximately 4 months in total)

• Account Coordinator

  • Jun 2015 - Feb 2016

  Administration Prepare / process Security Deposit, Credit Card and Commission Refunds Update & maintain pricing and content on the Understanding Servcorp Manual Update and Maintain Billing Concepts Manuals  Provide reporting & figures to various departments as requested  Provision / de-provision all new billing system accounts and CRM Licenses Action all tickets sent to the Workshop for the Billing Team for AU, NZ and Head Office daily  Prepare client letters (Disputes/ Queries) on behalf of General Manager/Commercial Analyst as required Revenue  Working with analysts to find revenue and improve billing methods, through identifying areas requiring improvement and implementing processes to achieve these outcomes  Annual Price Increases – notify managers, update systems and increase current clients Perform audit work as requested on a regular basis & record achievements. Continuously monitor results and report every 3 months. Update Estimated Revenue spreadsheet for General Manager on 15th, 28th, 1st each month.  Manage bad debt files with collection companies and Legal representativesTraining Review new leases, enter into Lease Database and entry into system for new sales Ensure rent increases and rent reviews are clearly entered and occur automatically Train, overlook & assist new managers in using billing system to manage accounts Approve accounts for close off  Assist and train mangers to meet debt collection targets each month Prepare and process Bad Debt write offs each half year – report on results Overlook the general Administration of the billing system  Manage the Loyalty Point deduction/set up in billing system  Update & outline any billing issues to General Manager or Commercial Analyst as required

• Personal Assistant

  • Jun 2012 - Jun 2015

  Organising Events, Generating, Editing and Formatting Documents, Sales, IT Assistance, Answering and Programming Phones and General Tasks.



Volunteering New Zealand

• New Zealand
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Communications Intern

  • Sep 2011 - Feb 2012

  Researched, Drafted Communications Documents, Sourced Quotes, Organised Events and General Tasks. Researched, Drafted Communications Documents, Sourced Quotes, Organised Events and General Tasks.