Anna Birmingham

Aesthetician and Laser Specialist at Brian V Heil MD FACS Premier Plastic Surgery
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Contact Information
us****@****om
(386) 825-5501

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Credentials

  • Medical Coder and Biller Certification
    AMCA Exams
    Oct, 2021
    - Nov, 2024

Experience

  • Brian V Heil MD FACS Premier Plastic Surgery
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Aesthetician and Laser Specialist
      • Feb 2015 - Present

      • Lead consulting process with all new patients seeking non-surgical treatments, guiding them through the personalized patient care experience• Advise over 500 patients on medical procedures based on fact-finding process and EMR data, while also acting as primary customer service representative via in-person and phone contact• Manage training program on all patient-related procedures and software for all new hires throughout the onboarding process• Certified laser technician proficient with Candela Gentle Max Pro; Alexandrite and YAG, Sciton; BBL, Laser Genesis, and Scar Revision therapies, Emvera; Diolux and Microneedling with Radio Frequency, Dermal Infusion; Dermasweep and DiamondTome, SkinMedica Peels, PRX Derm Perfexion Show less

    • Clinical Specialist Trainer
      • Aug 2021 - Dec 2021

      • Responsible for developing and launching all new training content for new Medical Aestheticians and Laser Specialists at multiple locations• Primary focus on safety protocols, efficacy of treatments provided, and quality patient care• Onsite training for Sciton; BBL, Laser Genesis, and Scar Revision therapies, Emvera; Diolux and Microneedling with Radio Frequency, Dermal Infusion; Dermasweep and DiamondTome, SkinMedica Peels

  • American Laser Skincare
    • United States
    • Consumer Services
    • 100 - 200 Employee
    • Clinic Manager
      • Jan 2014 - Nov 2014

      • Managed all day-to-day operational and commercial aspects of franchise, including leading a team of 8 aesthetic professionals• As primary representative of business, managed outside vendor relationships and oversaw all customer consults• Set franchise sales goals based on corporate guidance, with leadership efforts resulting in regularly exceeded performance targets• Responsible for rapid and successful pull-through of all corporate-level initiatives, guidelines, policies, and procedural changes within the clinic• Presided over all escalated or unsettled customer service issues Show less

    • Assistant Clinic Manager
      • Oct 2012 - Dec 2013

      • Led all strategic marketing efforts for clinic, including print, direct mailers, and digital media campaigns• Planned and executed all charitable commitments and contributions for organization• Managed all employee training, and audited treatments to control and ensure quality of work• Consultant of all treatments provided

    • Aesthetician and Laser Specialist
      • Jan 2008 - Sep 2012

      • Certified laser technician, and responsible for laser machine maintenance and operations• Instrumental in a sales increase of $40,000+ over a one-month period

Education

  • Purdue University Global
    Medical Billing and Coding Certificate, Health Sciences
    2020 - 2021
  • South Hills Beauty Academy Inc
    PA State Esthetics License, Esthetics
    2007 - 2007

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