Business Analyst / Pre-Sales Consultant (Freelance)

• Oct 2016 - Present

As Business Analyst Consultant: • Acts as a product expert for the company's insurance / claim management solution. • Conducts testing together with the project team to identify issues and resolve them to meet the required business requirements • Works with the team to create Functional Specification Documents and other technical documents for ongoing projects. • Creation of test data for ongoing projects Accomplishments: • Completed 10 major/minor releases for new features and fixes with minimal to zero defects. As Pre-Sales Consultant: • Qualifies new Tenders for the company • Provides assistance in the creation of the RFP Response Accomplishments: • Assisted in the development and finalization of the NSW Family and Community Services (FACS) tender that resulted in the awarding of the contract to Lodestone Solutions (November 1, 2016). Show less

Delivery/Project Manager & Customer Success Manager (Freelance)

• Nov 2016 - Feb 2022

Oversees the development project operations of Online Optimisation remotely, with a focus on the resource management of freelance developers, requirements gathering with clients and creation of standard processes and tools used by the company. Acts as first point of contact for clients to discuss requirements and / or answer questions needed. Accomplishments: - Achieved 600% growth in number of clients within 18 months (10 to 60) by contributing in the areas of customer satisfaction, streamlining of processes and creation of proposal templates. - Took over managing resources and discussing client requirements from company director / lead within the first week of joining. - Created and deployed workforce tracking tool to monitor resource hours and costs spent per client - Created and deployed the use of the following templates to improve quality of development projects: requirements definition and test plan / test cases. - Creation of workflows to assist in the planning of monthly tasks and assignment to different resources Show less

Consultant

• Nov 2018 - Jan 2019

Provided technical and pre-sales expertise in the creation of templates and write ups for use in future proposal responses for their custom web based application. Provided direction on pre-sales activities to improve client's workflow and processes for bidding in the US Government sector. Provided technical and pre-sales expertise in the creation of templates and write ups for use in future proposal responses for their custom web based application. Provided direction on pre-sales activities to improve client's workflow and processes for bidding in the US Government sector.

Service Delivery Manager

• Mar 2015 - Sep 2015

Senior Manager - HP Fortify on Demand Site Operations Manager

• Jul 2014 - Mar 2015

Oversees the Manila Operations for HP Software with focus on Process Improvement, Leadership Development, Organization Building and Growth. The Manila organization has a headcount of over 100.Accomplishments:• Created and deployed process that cut down resolution time by 50% for handling wrong file uploads that pose security risks to clients• Participated in the renewal of contract with a multinational Food and Beverage Company by presenting to the client CIO.• Created and deployed Phase I of the leadership development program (mentoring sessions and trainings)• Created and deployed the organization wide Initiatives for key areas of the organization that includes people, delivery and business operations.• Created and Manila Leadership Team and Extended Leadership team programs that meets on a weekly basis resulting in improved inter team collaboration.• Initiated the quarterly organization wide meetings and acted as regular presenter• Conducted regular 1:1 mentoring sessions • Prepared and delivered weekly status updates to offshore management team Show less

Business Development Manager

• Jul 2013 - Jul 2014

Works with different organization to generate new business ideas and offerings.Accomplishments:• Created and presented proposal for the development of a new line of business in the testing space in game testing (mobile, console and pc) to senior management

Global Community and Communications Lead

• Sep 2013 - Mar 2014

Leads the global HP community across all business units in generating the process of community development and interaction across all countries.Accomplishments:• Managed the automation of an HP Internal Community Portal enabling 80% of the site to be updated without a developer leading to .5 FTE savings• Prepares and presents bi-weekly reports to senior management (director level)

Service and Solutions Delivery Manager

• Dec 2009 - Jul 2013

Leads 10-25 senior resources as people manager for the Manila Global Deliver Center for Application Development and Management (Non-SAP technologies). Drives growth of the Manila Non-SAP organization by providing the technical pre-sales support for the local and global HP Sales Team.Accomplishments:• Achieved 70% win ratio for opportunities pursued by the Pursuit and Consulting team leading to an 81.5% increase in won headcount for fiscal year 2012.• Achieved a 48% increase in won headcount for fiscal year 2011.• Exceeded customer satisfaction scores for pursuit work target by 10.33% for 2013.• Increase workforce utilization scores by 3.51% for 2013.• Increased workforce feedback survey results by an average of 16% per segment. Show less

Portfolio / Resource Manager

• Dec 2007 - Nov 2009

Manages the resources of the technical pre-sales team and pursuit portfolio of the Manila Global Delivery Center for the Application Development and Management organization focusing on Non-SAP technologies. Drives growth for the organization by pursuing and winning new accounts and projects.Accomplishments:• 866% increase in team headcount (3 to 26)• Won $12.8M worth of business• Increased pursuit opportunities of the team by 106% in one year• Achieved utilization targets of the team as aligned with management Show less

Software Engineering Professions - Lead [Initiatives]

• Jul 2005 - Oct 2008

Leads the internal HP Software Engineering Professions Initiative for the Philippines with a focus on building the software engineering community.Accomplishments:• Won Best Organizational Building Initiative for 2007 and 2008• Conducted 10 Trainings, 3 Seminars, 2 Competitions• Featured in Global HP Focus on People article• Designed and developed SAP to Excel / SAP to Java connector and presented to local Pharmaceutical client

Project Manager

• Jan 2005 - Dec 2007

Manages small to medium scale sized development project for the Manila Global Delivery organization. Accomplishments:• Received multiple positive feedback from clients for projects completed• Delivered 14 small projects and 2 mid-sized project on time for a multinational consumer goods company

Software Engineer

• Jun 2003 - Dec 2007

Develops and designs web and desktop applications using Java, Visual Basic and .NET.Accomplishments:• Developed SAP Certified Semi Packaged Application (Service Desk connector)