Experience

Growth Platform - Liverpool City Region Growth Company

• United Kingdom
• International Trade and Development
• 1 - 100 Employee

• Research Manager, North West Research

  • Oct 2013 - Present

  Liverpool, England, United Kingdom



Liverpool City Region Local Enterprise Partnership

• United Kingdom
• International Trade and Development
• 1 - 100 Employee

• Research Manager

  • Sep 2013 - Jan 2022

  Liverpool, United Kingdom Responsibilities include managing and further developing North West Research (formerly known as England's North West Research Service), the research service based within the Liverpool City Region Local Enterprise Partnership. This role includes securing new clients for the Research Service and servicing both internal and external clients, with a focus on the Visitor Economy. Internally (for the LEP and Visit Liverpool), the purpose is to monitor the performance of the Visitor Economy… Show more Responsibilities include managing and further developing North West Research (formerly known as England's North West Research Service), the research service based within the Liverpool City Region Local Enterprise Partnership. This role includes securing new clients for the Research Service and servicing both internal and external clients, with a focus on the Visitor Economy. Internally (for the LEP and Visit Liverpool), the purpose is to monitor the performance of the Visitor Economy, handle research enquiries and provide and interpret sector intelligence as well as to disseminate research findings in a user friendly way. Externally, the purpose is to provide a cost effective service to our client base largely around Visitor Survey work but also to earn commercial income for the LCRLEP. Show less



LiverpoolSU

• Market Intelligence Co-ordinator

  • Jun 2012 - Sep 2013

  Liverpool, United Kingdom Managing the market research strategy for the organisation and supporting the development of the strategic plan. Analysing the National Student Survey results for Liverpool John Moores University to form a background for strategic objectives and policies within Liverpool Student Union. Liaising with the marketing team to develop effective communication of NSS results and provide internal and external briefings on concluding recommendations and actions. Coordinating all aspects of research… Show more Managing the market research strategy for the organisation and supporting the development of the strategic plan. Analysing the National Student Survey results for Liverpool John Moores University to form a background for strategic objectives and policies within Liverpool Student Union. Liaising with the marketing team to develop effective communication of NSS results and provide internal and external briefings on concluding recommendations and actions. Coordinating all aspects of research including writing proposals, survey design, data analysis, report writing and presentation of findings. Analysis, interpretation and communication of complex information clearly, using written and visual presentations. Providing data reports and data mailing files for target marketing communication including direct mail, email and social media. Providing research advice and support for elected officers to enable reporting of student members’ opinion. Develop effective relationships across the organisation, within the marketing team and confidently liaise with research companies to support research activities. Manage a team of 9 staff working within the reception of the Student Union. Show less



Liverpool City Region Local Enterprise Partnership

• United Kingdom
• International Trade and Development
• 1 - 100 Employee

• Economic Development Research Executive

  • Oct 2005 - Jun 2012

  Analysing and interpreting data using SPSS for projects including economic impact assessments and marketing campaign evaluations for commercial and internal clients. Submit proposals to conduct research for commercial clients and liaise with external organisations throughout the process. Conduct tasks throughout the research process including completing project briefs and proposals, designing research methods, creating surveys, coordinating fieldwork, analysing results, proof reading and… Show more Analysing and interpreting data using SPSS for projects including economic impact assessments and marketing campaign evaluations for commercial and internal clients. Submit proposals to conduct research for commercial clients and liaise with external organisations throughout the process. Conduct tasks throughout the research process including completing project briefs and proposals, designing research methods, creating surveys, coordinating fieldwork, analysing results, proof reading and presenting results in the most appropriate form. Produce data analysis and detailed reports to assist with the annual Merseyside Economic Review. Representing TMP by attending events and briefings. Liaising with partners and stakeholders to ensure synergy in the development of strategy and specific projects in support of reviews for the City Region. Assist and deputise for the Research Services Manager with the day to day running of the department.

• Economic Development Assistant

  • Oct 2005 - Jul 2006

  Communication with stakeholders at all levels, particularly for work around the role as Sub Regional Partner. Improving communications and internal information by preparing a weekly summary of the latest regeneration news headlines. Assisting with the production of major strategy and research documents including the Merseyside Action Plan and Merseyside Economic Review. Event organisation for major events including annual Merseyside Economic Review and Merseyside Tourism Awards. Organising… Show more Communication with stakeholders at all levels, particularly for work around the role as Sub Regional Partner. Improving communications and internal information by preparing a weekly summary of the latest regeneration news headlines. Assisting with the production of major strategy and research documents including the Merseyside Action Plan and Merseyside Economic Review. Event organisation for major events including annual Merseyside Economic Review and Merseyside Tourism Awards. Organising Panel Meetings and Consultation events for sub regional documents. Maintenance and Development of teams’ administrative systems, including filing, diary management, budget management, organisation of meetings. PA to Director.



Environment Agency

• United Kingdom
• Environmental Services
• 700 & Above Employee

• Authorisations Assistant

  • Dec 2004 - Jul 2005

  Administrative role within the Authorisations Team, Data Input.



Global Home Loans

• Financial Services
• 1 - 100 Employee

• Completions Assistant

  • Apr 2004 - Dec 2004

  Use of different computer software packages to complete reports at the final stages of the mortgage process. Data input, accurately checking figures and customer details. Lotus notes email, Microsoft Word, Microsoft Access. Telephone enquiries from customers and business organisations



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Administration Assistant

  • Sep 2003 - Apr 2004

  Organising meetings, letter typing, computer database system, filing, telephone enquiries, email. Microsoft Excel, Microsoft Outlook. Liaising with public sector organisations and members of the public.



Britannia Hotels Ltd

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Student Work Placement

  • Aug 2000 - Aug 2001

  Roles including work on reception, customer service, administration and training with Head Chef. Supervisory role over 2 colleagues.