Digital Media Manager

• Jul 2015 - Present

✔ Led the end-to-end digital design projects, driving the overhauls of both the wgcu.org website and mobile app. These initiatives resulted in enhanced user experiences, improved functionality, and increased engagement. ✔ Took charge of the product lifecycle, overseeing content creation, design, and development phases during product launches. This comprehensive approach ensured seamless execution and successful delivery of high-quality digital products. ✔ Organized and led a… Show more ✔ Led the end-to-end digital design projects, driving the overhauls of both the wgcu.org website and mobile app. These initiatives resulted in enhanced user experiences, improved functionality, and increased engagement. ✔ Took charge of the product lifecycle, overseeing content creation, design, and development phases during product launches. This comprehensive approach ensured seamless execution and successful delivery of high-quality digital products. ✔ Organized and led a cross-functional Digital Task Force team, fostering collaboration and alignment across departments. This collaborative effort streamlined content development, styling, and deployment processes, resulting in cohesive and impactful digital assets. ✔ Collaborated closely with renowned PBS and NPR national brands, implementing industry best practices through regular UX Design reviews. This partnership ensured that our digital media offerings adhered to the highest standards and provided exceptional user experiences. ✔ Conducted focus groups to gather valuable customer insights, behaviors, needs, and pain points. This data-driven approach informed our digital strategies, enabling us to tailor our offerings and exceed customer expectations. ✔ Created user journey maps to guide the development of customer-centric experiences. By mapping out user interactions and touchpoints, we were able to deliver seamless and personalized journeys, enhancing overall satisfaction and engagement. ✔ Developed comprehensive training materials for incoming staff, significantly reducing onboarding time for new hires. This initiative improved efficiency and productivity while ensuring a smooth transition into their roles. ✔ Worked closely with the Engineering department and third-party developers, collaborating on a regular basis to troubleshoot issues, find technical solutions, and assess the feasibility of product designs.

Digital Media Specialist

• Jul 2015 - May 2018

Digital Media Intern

• Apr 2015 - Jul 2015

Freelance Graphic & Web Designer

• Feb 2015 - Present

✔ Proficiency in Adobe Creative Suite, including Illustrator, InDesign, and Photoshop. I have utilized these powerful tools to design impactful artwork and logos for high-profile campaigns, including renowned brands such as NPR and PBS. ✔ Extensive experience in web development, having successfully created websites for over 50 clients. I am skilled in using WordPress, Squarespace, GoDaddy, Elementor, HTML, CSS, and JavaScript to build visually appealing and functional websites that meet… Show more ✔ Proficiency in Adobe Creative Suite, including Illustrator, InDesign, and Photoshop. I have utilized these powerful tools to design impactful artwork and logos for high-profile campaigns, including renowned brands such as NPR and PBS. ✔ Extensive experience in web development, having successfully created websites for over 50 clients. I am skilled in using WordPress, Squarespace, GoDaddy, Elementor, HTML, CSS, and JavaScript to build visually appealing and functional websites that meet clients' specific needs. ✔ In-depth knowledge of Digital Asset Management (DAM) and Content Management Systems (CMS) such as Nginx, Joomla, Drupal, and Django. I have effectively utilized these systems to organize and manage digital assets, ensuring efficient workflows and streamlined content management processes. Show less ✔ Proficiency in Adobe Creative Suite, including Illustrator, InDesign, and Photoshop. I have utilized these powerful tools to design impactful artwork and logos for high-profile campaigns, including renowned brands such as NPR and PBS. ✔ Extensive experience in web development, having successfully created websites for over 50 clients. I am skilled in using WordPress, Squarespace, GoDaddy, Elementor, HTML, CSS, and JavaScript to build visually appealing and functional websites that meet… Show more ✔ Proficiency in Adobe Creative Suite, including Illustrator, InDesign, and Photoshop. I have utilized these powerful tools to design impactful artwork and logos for high-profile campaigns, including renowned brands such as NPR and PBS. ✔ Extensive experience in web development, having successfully created websites for over 50 clients. I am skilled in using WordPress, Squarespace, GoDaddy, Elementor, HTML, CSS, and JavaScript to build visually appealing and functional websites that meet clients' specific needs. ✔ In-depth knowledge of Digital Asset Management (DAM) and Content Management Systems (CMS) such as Nginx, Joomla, Drupal, and Django. I have effectively utilized these systems to organize and manage digital assets, ensuring efficient workflows and streamlined content management processes. Show less

Digital Marketing Manager

• Jan 2017 - Sep 2017

Communications Specialist

• Jun 2013 - Feb 2015

✔ Played a key role in the expansion of the largest Early Learning Coalition in Florida following the reception of the second-largest Early Head Start Grant in the nation. This expansion allowed for increased access to early learning resources and support for children in need. ✔ Contributed to the successful launch of four service center locations across Miami-Dade county, providing quality early learning resources to over 750 children in underserved communities. This initiative helped… Show more ✔ Played a key role in the expansion of the largest Early Learning Coalition in Florida following the reception of the second-largest Early Head Start Grant in the nation. This expansion allowed for increased access to early learning resources and support for children in need. ✔ Contributed to the successful launch of four service center locations across Miami-Dade county, providing quality early learning resources to over 750 children in underserved communities. This initiative helped bridge educational gaps and create a positive impact on young learners. ✔ Assisted in the establishment of a new customer service call center and actively participated in the hiring, training, and management of a team of 20+ call center employees. This ensured a high level of customer support and satisfaction. ✔ Collaborated with the senior leadership team to strategize and implement school readiness services for a significant number of children aged birth to 12 years, benefiting over 50,000 children. This comprehensive approach aimed to provide the necessary resources and support to enhance their educational journey. Show less ✔ Played a key role in the expansion of the largest Early Learning Coalition in Florida following the reception of the second-largest Early Head Start Grant in the nation. This expansion allowed for increased access to early learning resources and support for children in need. ✔ Contributed to the successful launch of four service center locations across Miami-Dade county, providing quality early learning resources to over 750 children in underserved communities. This initiative helped… Show more ✔ Played a key role in the expansion of the largest Early Learning Coalition in Florida following the reception of the second-largest Early Head Start Grant in the nation. This expansion allowed for increased access to early learning resources and support for children in need. ✔ Contributed to the successful launch of four service center locations across Miami-Dade county, providing quality early learning resources to over 750 children in underserved communities. This initiative helped bridge educational gaps and create a positive impact on young learners. ✔ Assisted in the establishment of a new customer service call center and actively participated in the hiring, training, and management of a team of 20+ call center employees. This ensured a high level of customer support and satisfaction. ✔ Collaborated with the senior leadership team to strategize and implement school readiness services for a significant number of children aged birth to 12 years, benefiting over 50,000 children. This comprehensive approach aimed to provide the necessary resources and support to enhance their educational journey. Show less

Work Study Position

• Aug 2012 - May 2013

Daycare Teacher Daycare Teacher

Site Director, Camp Counselor

• Jun 2008 - Aug 2012

✔ Orchestrated the planning, organization, and initiation of all class programs and recreational activities at the William "Bill" Austen Youth Center and Eagle Skate Park. This involved curating engaging content and designing programs that catered to the interests and needs of participants. ✔ Ensured the overall supervision and safety of participants while diligently implementing and adhering to lesson plans and city policies. I prioritized creating a secure environment for all individuals… Show more ✔ Orchestrated the planning, organization, and initiation of all class programs and recreational activities at the William "Bill" Austen Youth Center and Eagle Skate Park. This involved curating engaging content and designing programs that catered to the interests and needs of participants. ✔ Ensured the overall supervision and safety of participants while diligently implementing and adhering to lesson plans and city policies. I prioritized creating a secure environment for all individuals involved and fostered an atmosphere conducive to learning and enjoyment. ✔ Successfully managed the front desk operations, which encompassed answering phones, handling inquiries, and opening/closing the facility. By providing excellent customer service and maintaining facility operations, I contributed to a positive user experience.

Preschool Teacher

• 2010 - 2012

VPK and Daycare teacher for the City of Cape Coral, Creative Cubs Daycare and Four Freedoms Park Preschool