Anna Beckman
Business Project Specialist at Cigna- Claim this Profile
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Bio
Credentials
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HDI - Helpdesk Analyst
HDI
Experience
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Cigna
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Business Project Specialist
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Oct 2012 - Present
Lead support modeling for new functionalities, priority issues, and process improvement projects. -Manage end to end triage and resolution of priority issues including but not limited to: reviews, root cause and preventative measure analysis, reporting, and communication. -Manage vendor and enterprise communication for production issues. -Lead on boarding of new production support processes -Manage small projects that pertain to decreasing and eliminating manual production support processes. -Create and maintain official documentation and policy and procedures. -Identify improvement opportunities and partner with matrix partners to ensure change/process improvements are implemented that benefit our customers. Show less
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The Hartford
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United States
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Financial Services
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700 & Above Employee
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IT Service Desk Specialist
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Jun 1999 - Oct 2012
Managing incident tickets on a customer level ranging from application questions, to facilitating software updates or hardware replacements. Managing communications between IT and the Business on large impact issues. Supporting remote workers by setting up routers, phone and network connectivity. Personal desktop technician to Executives. Responsibilities including setting up audio and video conferences. Managing incident tickets on a customer level ranging from application questions, to facilitating software updates or hardware replacements. Managing communications between IT and the Business on large impact issues. Supporting remote workers by setting up routers, phone and network connectivity. Personal desktop technician to Executives. Responsibilities including setting up audio and video conferences.
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Aetna
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Helpdesk Analyst
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Jul 1995 - Jun 1999
Managing incident tickets on a customer level ranging from application questions, to facilitating software updates or hardware replacements. Managing communications between IT and the Business on large impact issues. Supporting remote workers by setting up routers, phone and network connectivity. . Managing incident tickets on a customer level ranging from application questions, to facilitating software updates or hardware replacements. Managing communications between IT and the Business on large impact issues. Supporting remote workers by setting up routers, phone and network connectivity. .
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Education
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1993 - 1995
Manchester High School
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Help Desk Institute
HDI Certification, IT Help Desk - troubleshooting software, hardware, network issues
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