Experience

INCO

• France
• Environmental Services
• 100 - 200 Employee

• Senior Program Manager UK & Ireland

  • Jul 2022 - Present

  Responsible for leadership, organisation and management of successful rollout of INCO programs in the UK and Ireland. • Drive and oversee the upskilling of underserved groups through technical training and placement programs to help graduates land their dream jobs. • Managing local teams in the UK and Ireland such as Program Coordinators, Program Managers and Placements and Partnerships Leads. • Develop a framework to identify partnering opportunities and manage partner relationships including taking a key role in managing partner agreements. • Project management from roadmap development to full implementation with exceeding targets and KPI’s in the last quarter set by INCO and their funders. • Identify and bring to life new partnership opportunities with training organizations and non-profits in the UK and Ireland within the scope of the program. • Support and supervision of successful delivery of programs with high completion rates, guiding the team to meet shared goals. • Nurture and develop a network of employer partners securing a positive outcome for learners, support learners in their search for future employment. • Develop mentorship programs in partnership with local sponsors or employer partners. • Map out funding opportunities at a national and international level and build strong relationships with funders. • Identify market gaps and areas where INCO could bring value to the UK and Irish ecosystems, create commercial proposals aimed at potential funders in close collaboration with business development team. Show less



Malvern International PLC

• United Kingdom
• Education Management
• 1 - 100 Employee

• Student Services Manager

  • Jul 2021 - Apr 2022

  Responsible for leadership, organisation and management of Student Services, improving student experience and engagement, collaborating with academic and non-academic operations teams for operational excellence. • Driving recruitment of school population. • Leading resource management including HR, recruitment, training and engagement to improve student experience. • Acting NCUK University Counsellor, providing University counselling for Foundation year students. • Delivering a range of student support, health and wellbeing services. • Driving strategic development within the organisation, developing future planning. • Implementing continuous improvements for systems and processes, reviewing effectiveness and improvements. • Implementing policy changes and improvements, updating staff manuals, student handbooks and sheets. • Administer all Highly Trusted Sponsor and Visa students, processing documents and compliance. Show less



University of Oxford

• United Kingdom
• Research Services
• 700 & Above Employee

• Programme Administrator for UKOSS & BAPS-CASS

  • Oct 2016 - Jul 2021

  Responsible for coordinating all admission activities and documentation among staff and administrative duties for research programmes. • Created Online policies and processes increasing information flow across departments • Managing data entry, ensuring optimum information flow and inter-team communication. • Microsoft Word and Excel used to maintain comprehensive documentation • Primary liaison between facility, community groups, hospitals, and other agencies. • Maintained data entry, paper and electronic, streamlining the filing systems. • Prepared papers, agendas, minutes and draft briefing notes. • Ensured accurate data management within Data Protection Act, Good Clinical Practice (GCP) and University of Oxford Clinical. • Updated all records accurately. • Reviewed current systems, strategies and operating procedures. • Conducted Weekly meetings for process improvement. • Managing the temporary staffing pool. • Develop systems and changes to operational strategies. • Research Governance Practice guidelines and NPEU Standard Operating Procedures. Show less



Saïd Business School, University of Oxford

• United Kingdom
• Education Management
• 700 & Above Employee

• Executive MBA Programme Administrator

  • May 2016 - Aug 2016

  • Responsible for providing administrative support to the departments, actively responsible for organising monthly timetables for two cohorts of the Executive MBA students. • Managing calendars and schedules. • Operating as the primary-point-of-contact for all student enquiries. • Assisted management for two cohorts of the EMBA Faculty. • Liaising with students for all their needs. • Data entry and filing, billing, and detailed record keeping. • Co-led a team of 6, providing guidance to create a positive and productive working environment. • Maintained strong working relationship across departments with senior academics and external contractors. Show less



EF Education First

• Switzerland
• Education Management
• 700 & Above Employee

• University Pathways Manager

  • Mar 2011 - Feb 2016

  • Responsible for operations of the EF University Preparation programmes, coordinating university placements for international students. • Conducted all training and managements for team. • Organised and managed all onsite and external events. • Analysed survey responses, reporting results to management. • Undertook HR responsibilities. • Managed operational KPIs. • Assisted with course development strategies. • Maintained relationships across numerous UK universities and stakeholders. • Timetabled three cohorts running simultaneously and moderated the course annually. Show less