Anna B.
Instructional/Technical Services Specialist at Amberton University- Claim this Profile
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Bio
Credentials
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Certification in Change Management
Amberton UniversityAug, 2021- Oct, 2024
Experience
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Amberton University
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United States
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Higher Education
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1 - 100 Employee
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Instructional/Technical Services Specialist
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Jul 2018 - Present
Under minimal oversight, incumbents serve as a technical resource performing complex tasks related to the development and monitoring of faculty and student schedules and statistical reporting.
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Student Advisor/Graduate International Advisor
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Oct 2016 - Jul 2018
Provide student recruitment, retention, admission and advising support for prospective, new and returning students by communicating and interpreting University academic regulations, programs and procedures.Help students find appropriate courses for their degree, explaining financial options, accepting payments and assisting with enrollment. Provide specialized student support to graduate international students. Responsible for providing academic and immigration advising services and career counseling. Serve as designated school official in SEVIS. Counsel students on visa documentation, explain immigration compliance requirements and maintain records in the federal Student and Exchange Visitor Information System, or SEVIS.Go-to person for advice on housing and class scheduling.Primary point of contact for City of Dallas employees from the inquiry through conferral stage of their education. Show less
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Bellevue University
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United States
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Higher Education
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700 & Above Employee
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Student Coach/Academic Advisor
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Feb 2009 - Oct 2016
Provide high quality customer service to retain students through the University’s determined learning objectives within Academic Advising. Engage corporate student through dialogue using e-mail and telephone; follow-up to assist individuals in all phases of degree and career planning.Engage students using coaching skills helping them achieve their professional, academic and personal goals..Utilize proactive methods to ensure constant communication with students through graduation.Work closely with corporate partners, instructors and offices handling financial aid, transcripts, student accounts and career services to ensure student experiences a user friendly process.Keep very detailed organized records for use in reports and projects needed by management. Show less
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Regional Account Manager/Relationship Manager-Community College
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Aug 2007 - Feb 2009
Developed educational partnerships with community colleges within regional area.Participated in marketing, market planning and adaptation of university’s community college strategy to client base.Prepared and facilitated presentations to prospective students and administrators.Increased participation in Community College Advantage Partnership program.Established and maintained relationships with community college administrative contacts.Arranged travel and hotel accommodations. Show less
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Undergraduate Admissions Counselor
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Aug 2006 - Aug 2007
Recruited and enrolled students into University; coordinated with many internal departments including Financial Aid, Registrar’s Office and Academic Advising.Served as point of contact for Go Army leads.Communicated with prospective students and provide high quality customer service.
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Administrative Assistant/Secretary II
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Nov 2004 - Aug 2006
Managed calendars for the Director and two Assistant Directors.Hired, trained, and managed international work study.Researched, hired, organized and arranged payment for catering companies needed for special events and seminars at the university.Organized and coordinated special events, paying special attention to details on/off campus.Processed invoices and purchase orders.Communicated with internal customers and outside agencies/vendors on projects.Participated in updating and verifying content of BU website.Coordinated and tracked brochures, displays and ad premiums.Tracked and coordinated leads imported from lead generation sites.Maintained inventory of promotional/collateral items inventory at offsite location.Earned award for high quality work performance. Show less
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Information/Enrollment Services Supervisor
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Dec 2003 - Nov 2004
Supervised work study position, including determining work schedule, assigning work and monitoring quality of work performance.Coordinated new hire process, including reviewing applications, conducting reference checks, scheduling interviews and serving on interview committees.Directed and maintained calendar for team of up to 20 employees.Scheduled and conducted department training sessions for new university employees.Prepared application files for Document Management Section and Personal Degree Plans for prospective students.Monitored and ordered inventory office supplies.Prepared and submitted all purchase orders for department.Responded to student inquiries and registered students for classes. Show less
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Information Center Coordinator
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Sep 2002 - Dec 2003
Responded to general student inquiry via mail, phone and e-mailInitiated tracking system for all applications/inquiries, created database for records and logged information into system.Prepared packets and materials for mailing and distribution.Registered students for classes and provided high quality customer service.Processed all applications and prepared files to forward to the appropriate Enrollment Management and/or Document Management Section.Answered questions, transferred calls and directed students.Scheduled appointments/training for Information Center and Enrollment Management Team. Show less
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Education
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2016 - 2020
Amberton University
Master's degree, Human Relations and Business -
2003 - 2008
Bellevue University
B.S., Management -
C.E. Byrd High School
Community
