Anna Arruda

Inside Sales Representative at Patene Building Supplies Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Hamilton, Ontario, Canada, CA
Languages
  • English Professional working proficiency
  • Polish Professional working proficiency

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Bio

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Credentials

  • Travel Counsellor
    Travel Industry Council of Ontario (Ontario's Travel Regulator)
    Jul, 2008
    - Oct, 2024

Experience

  • Patene Building Supplies Ltd
    • Canada
    • Building Materials
    • 1 - 100 Employee
    • Inside Sales Representative
      • Oct 2018 - Present

      Establish and maintain a high level of customer satisfaction and strong rapport with customers Prepare quotations, bids and estimates for customers Receive and process customer orders and respond to order inquiries Provide pricing, product availability and schedule information Suggest alternate products to meet customer needs and create awareness of new products Work closely with the outside sales team Process sales and refunds Print building plans Daily deposits Establish and maintain a high level of customer satisfaction and strong rapport with customers Prepare quotations, bids and estimates for customers Receive and process customer orders and respond to order inquiries Provide pricing, product availability and schedule information Suggest alternate products to meet customer needs and create awareness of new products Work closely with the outside sales team Process sales and refunds Print building plans Daily deposits

  • The Home Depot Canada
    • Canada
    • Retail
    • 700 & Above Employee
    • Head cashier
      • Aug 2014 - Oct 2018

      Oversee transactions and running of the front end of the store Complete daily paperwork Manage register floats daily Assist cashiers with all customer service issues Provide customer service throughout all cash focused departments Manage break times for cashiers and lot associates Oversee opening and closing procedures of the front end Process sales and returns Oversee transactions and running of the front end of the store Complete daily paperwork Manage register floats daily Assist cashiers with all customer service issues Provide customer service throughout all cash focused departments Manage break times for cashiers and lot associates Oversee opening and closing procedures of the front end Process sales and returns

  • LoyaltyOne
    • Canada
    • Advertising Services
    • 500 - 600 Employee
    • Customer Care Specialist and Travel Specialist
      • Sep 2005 - Jan 2014

      Provided excellent customer service including responding to and resolving customer concerns and complains in a fast paced environment. Continuous development by completing courses during my work tenure. Participated in all extracurricular organizational activities. Experienced with Microsoft word, Outlook, Excel, Turbo Sabre, and other internal systems. Booked air tickets, cars, hotels and increase redemption of applicable products and services. Provided excellent customer service including responding to and resolving customer concerns and complains in a fast paced environment. Continuous development by completing courses during my work tenure. Participated in all extracurricular organizational activities. Experienced with Microsoft word, Outlook, Excel, Turbo Sabre, and other internal systems. Booked air tickets, cars, hotels and increase redemption of applicable products and services.

  • Bell
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Professional Sales Representative/ Assistant Manager/ Manager
      • Feb 1999 - Aug 2005

      Scheduling, trained staff, employee reviews, etc. Handling escalated situations Inventory (ordering, receiving, repairs, doa’s) and merchandising Involved in managers meetings and training sessions Experienced with infonet, Microsoft word, Bell Subscription program Customer service responsibilities and coverage for Administrative Support/Service. Managed difficult situations and resolved customer concerns. Met quotas, kept current on product knowledge through regular educational training. ACCOLADES: Store reached top cellular activations for 2001. Show less

  • Suzy Shier Limited
    • Assistant Manager
      • May 1995 - Feb 1999

      Customer service, Merchandising, Scheduling Responsible for recruiting new employees and trained staff. Responsible for conducting inventory and loss control Ensured store quotas were met Customer service, Merchandising, Scheduling Responsible for recruiting new employees and trained staff. Responsible for conducting inventory and loss control Ensured store quotas were met

Education

  • Mohawk College
    Diploma, Tourism and Travel Services Management
    1992 - 1995
  • Glendale Secondary School
    Tourism and Travel Services Management
    1988 - 1991
  • Mohawk College
    Travel and Tourism

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