Experience

Time for TEA®

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Director of Operations

  • Feb 2020 - Present

  Orlando, Florida, United States



Discover Pangea, LLC

• Founder

  • Jan 2019 - Present

  Orlando, Florida Area Discover Pangea is a student tour operator dedicated to helping travel companies from other countries develop and run successful student group trips. Founder and owner • Run all aspects of the company operations, including creating proposals, maintaining an active sales solicitation program, and managing expense reports for travel. • Craft, plan, and execute life-changing educational school trips for groups from India, Pakistan, China, and Russia.



Kaleidoscope Adventures

• United States
• Travel Arrangements
• 1 - 100 Employee

• International Sales and Operations Manager

  • Jan 2016 - Jul 2018

  Orlando, Florida Area KA is a full-service student tour operator with a heavy focus on music performance groups, educational travel, sports travel, senior classes, festival trips and cruises and more for over 25 years. • Spearheaded and established a cooperative agreement with Full Sail University where we could offer unique, specialized hands-on technology workshops to groups around the world, and Full Sail benefited by using the exposure as a new student recruiting tool. • Developed completely new… Show more KA is a full-service student tour operator with a heavy focus on music performance groups, educational travel, sports travel, senior classes, festival trips and cruises and more for over 25 years. • Spearheaded and established a cooperative agreement with Full Sail University where we could offer unique, specialized hands-on technology workshops to groups around the world, and Full Sail benefited by using the exposure as a new student recruiting tool. • Developed completely new Science, Technology, Engineering and Math (STEM) tours for both international and domestic market segments that expanded the customer base and increased profitability. • Developed educational tour products for the international market inbound to the USA and brought well-established business relationships that allowed the company to enter a new market segment. • Exceeded sales goals in support of the new inbound international segment as a result of many years of serving this market with fast response time, attentive care, and great customer service from years of well-executed tours. • Leveraged strong multi-tasking skills in operations and logistics to optimize the overall customer experience. Show less



Maxim Tours

• United States
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • May 2014 - Dec 2015

  Orlando, Florida Area Maxim Tours is one of the major travel companies on Indian market with vast variety of travel packages and services both in US and abroad. • Created educational tour itineraries of multiple major US cities that were the industry benchmark and were not only stolen by competitors but are still widely used to this day. • Built then leveraged personal relationship with the Kennedy Space Center to place Maxim Tours as the preferred vendor in the Indian market for all educational tour… Show more Maxim Tours is one of the major travel companies on Indian market with vast variety of travel packages and services both in US and abroad. • Created educational tour itineraries of multiple major US cities that were the industry benchmark and were not only stolen by competitors but are still widely used to this day. • Built then leveraged personal relationship with the Kennedy Space Center to place Maxim Tours as the preferred vendor in the Indian market for all educational tour operators. • Brought first ever (and only) Russian educational group to the Kennedy Space Center Summer Camp. • Established vendor relationships throughout the major US tour cities that resulted in priority availability, preferential treatment, and discounted pricing. • Built relationships with Indian clientele that increased retention, organic growth, and referrals. • Contributed cultural knowledge and experience to develop Russian educational tours. • Managed team of 3 to 4 coordinators booking trips according to budget and maximizing retention of clients. • Planned and executed training of new coordinators and upgraded skills of seasoned coordinators. • Party and excursion planning to enhance and strengthen company culture and diversity.

• Tour Coordinator

  • Mar 2013 - May 2014

  Orlando, Florida Area • Complete execution of trip outline planned by booking hotel, travel, and entertainment, including live trip concierge support. • Negotiation of booked amenities to achieve strict specified budget and profitability targets.



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Concierge

  • May 2012 - Dec 2012

  Orlando, Florida Area Providing high quality Concierge Services to the hotel guests Planning vacations, reserving and booking activities, selling theme parks and attractions tickets in person, via phone or e-mail. Assisting with any questions or concerns guests might have during vacation.



Star Child Hunters Creek

• Assistant Teacher

  • Feb 2012 - May 2012

  Assisting in teaching groups of different age (Infant – pre-K). Communicating with parents, discussing the children’s progress. Assisting in daily paperwork



EF Education First

• Switzerland
• Education Management
• 700 & Above Employee

• Regional Sales Manager

  • Jul 2010 - Jun 2011

  Providing highest quality customer service in choosing educational program abroad for students of different age. Suggesting better variants of programs depending on requirements. telemarketing on daily basis. Providing full information concerning visa process, filling up visa applications, ordering plane tickets and more.



EF English First

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• Teacher

  • Feb 2008 - Jun 2011

  Teaching phonetic, lexical, grammatical section of the English language to children of age 6 to 11 both in groups and individually. Training students for taking the English Cambridge Exams (YLE) Being responsible for keeping track of students progress at all time. Organizing afterschool activities (Open lessons for parents, school concerts, theatre club) Organizing parents meetings several times a year to discuss the overall progress.



SeaWorld Parks & Resorts Orlando

• United States
• Entertainment Providers
• 400 - 500 Employee

• Sales/cashier, photographer

  • Jun 2008 - Sep 2008

  Orlando, Florida Area providing guests with the high level service taking professional photos clerical help around the office answering and redirecting phone calls, greeting visitors. Part of student exchange program Summer 2007 and 2008