Experience

Sensible Care

• United States
• Mental Health Care
• 1 - 100 Employee

• Patient Care Coordinator Department Manager

  • Apr 2023 - Present

• Patient Care Coordination Supervisor

  • Aug 2022 - Present

  Overseeing daily responsibilities, tasks, and productivity of a over 20 remote Patient Care Coordinators.Ensure quality service for patients seeking therapy, medication management, TMS, and other mental health servicesDevelop and implement systems, policies, processes, and more for Patient Care Coordination departmentFacilitate 1:1 meetings with Patient Care Coordinators to offer coaching and feedback to improve patient care as well as productivity within team and other departmentsEstablish and implement metrics / productivity programs to nurture professional and personal development with Patient Care CoordinatorsIncreased productivity using metrics, which includes call duration, provider referrals and appointments, call abandonment rates, outbound calls, emails, and more.Verifying insurance for new and existing patientsAssisting with onboarding of new providers with company, which includes training of company policies, tech set-up, and more.Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of productivity.Skills: Start-ups · Project Management · Scrum · Data Visualization · Customer Success · Performance Management · Business Strategy · Product Design · Change Management · Tableau · pgAdmin · Training & Development · Human Resources (HR) · monday.com · Patient Scheduling · Google Workplace · Practice Fusion EHR · Electronic Medical Record (EMR) · Problem Solving · Analytical Skills · Health Insurance · Data Analysis · Operations Management · Communication · Strategic Planning · Operational Planning · Process Improvement · Psychology · Medical Terminology · Computer Literacy · Data Collection · Public Relations · Healthcare · Microsoft Office · Customer Service · Mental Health Care Show less

• Lead Patient Care Coordinator

  • Jan 2022 - Aug 2022

  Motivated Patient Care Coordinator Lead with a focus on efficient operations and team development. Oversaw patient care coordination for a team of patient care coordinators, ensuring patients received comprehensive care and supportCollaborated with mental health professionals to assess patient needs and develop individualized care plansMonitored patient progress and made adjustments to care plans as neededMaintained accurate and up-to-date patient records and documentationDeveloped and maintained relationships with community organizations and referral sourcesEnsured compliance with HIPAA, state, and federal regulations related to patient privacy and confidentialityFacilitated communication between patients, providers, and other stakeholdersParticipated in quality improvement initiatives and implemented best practices in patient care coordinationSkills: Start-ups · Project Management · Customer Success · Performance Management · Change Management · Training & Development · Patient Scheduling · Google Workplace · Practice Fusion EHR · Electronic Medical Record (EMR) · Problem Solving · Health Insurance · Operations Management · Communication · Process Improvement · Psychology · Medical Terminology · Clerical Skills · Computer Literacy · Data Collection · Healthcare · Microsoft Office · Customer Service · Mental Health Care Show less



Self-employed

• Certified Life Coach

  • Sep 2019 - Feb 2023

  Worked with clients to identify their goals, strengths, and areas for improvement Developed action plans and provided ongoing guidance and support to help clients achieve their objectives Conducted assessments and evaluations to track clients' progress and make adjustments as needed Specialized in coaching clients in mental health recovery and accountability as well as holistic health. Completed a rigorous training program in coaching skills and ethics. Skills: Strong interpersonal and communication skills Active listening and problem-solving abilities Ability to motivate and inspire clients to achieve their goals Experience with various coaching techniques and assessments Show less



The Gateway Institute

• United States
• Mental Health Care
• 1 - 100 Employee

• Client Care Coordinator

  • Sep 2019 - Oct 2021



OC BEHAVIORAL HEALTH, A MEDICAL CORPORATION

• United States
• Medical Practices

• Lead Patient Care Coordinator

  • May 2017 - Sep 2019

  Motivated Patient Care Coordinator Lead with a focus on efficient operations and team development. Oversaw patient care coordination for a team of patient care coordinators, ensuring patients received comprehensive care and support Collaborated with mental health professionals to assess patient needs and develop individualized care plans Monitored patient progress and made adjustments to care plans as needed Maintained accurate and up-to-date patient records and documentation Developed and maintained relationships with community organizations and referral sources Ensured compliance with HIPAA, state, and federal regulations related to patient privacy and confidentiality Facilitated communication between patients, providers, and other stakeholders Participated in quality improvement initiatives and implemented best practices in patient care coordination Skills: Start-ups · Project Management · Customer Success · Performance Management · Change Management · Training & Development · Patient Scheduling · Google Workplace · Practice Fusion EHR · Electronic Medical Record (EMR) · Problem Solving · Health Insurance · Operations Management · Communication · Process Improvement · Psychology · Medical Terminology · Clerical Skills · Computer Literacy · Data Collection · Healthcare · Microsoft Office · Customer Service · Mental Health Care Show less



Rebecca's House Eating Disorder Treatment Programs

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Client Care Coordinator

  • Jan 2015 - May 2017