Anna Gelt
Lead Project Manager at Greystone Technology- Claim this Profile
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Bio
Lex Indigo
Anna has a talent for cutting through to the heart of what's important in a situation. Whenever we get stuck on a difficult technical or client relationship rut she has a talent for asking questions that clarify where our focus needs to be in both the client engagement and practical next steps. She also brings a keen eye to the pre-sales process, especially the proposal review process. It's easy for those reviews to become routine, but Anna asks questions that show she keeps the specific client fixed in her mind during her review, and has thought through the specifics that could impact how the proposal goes over with the client. Her knack for helping identify what's truly important in a situation leads to great success with keeping clients happy with their priorities being heard, keeping our pre-sales process thoughtful of ours and the clients' needs, and keeping our team focused and efficient on projects.
Corey Heft
Anna is very professional, knowledgeable and approachable. She is also one of the fastest learners that I have come across. Anna is a team player and was always one of the people on our team that I would rely upon for expert advice as well as even just general opinion. It was a pleasure to work with Anna and would highly recommend her for her work ethic and performance.
Lex Indigo
Anna has a talent for cutting through to the heart of what's important in a situation. Whenever we get stuck on a difficult technical or client relationship rut she has a talent for asking questions that clarify where our focus needs to be in both the client engagement and practical next steps. She also brings a keen eye to the pre-sales process, especially the proposal review process. It's easy for those reviews to become routine, but Anna asks questions that show she keeps the specific client fixed in her mind during her review, and has thought through the specifics that could impact how the proposal goes over with the client. Her knack for helping identify what's truly important in a situation leads to great success with keeping clients happy with their priorities being heard, keeping our pre-sales process thoughtful of ours and the clients' needs, and keeping our team focused and efficient on projects.
Corey Heft
Anna is very professional, knowledgeable and approachable. She is also one of the fastest learners that I have come across. Anna is a team player and was always one of the people on our team that I would rely upon for expert advice as well as even just general opinion. It was a pleasure to work with Anna and would highly recommend her for her work ethic and performance.
Lex Indigo
Anna has a talent for cutting through to the heart of what's important in a situation. Whenever we get stuck on a difficult technical or client relationship rut she has a talent for asking questions that clarify where our focus needs to be in both the client engagement and practical next steps. She also brings a keen eye to the pre-sales process, especially the proposal review process. It's easy for those reviews to become routine, but Anna asks questions that show she keeps the specific client fixed in her mind during her review, and has thought through the specifics that could impact how the proposal goes over with the client. Her knack for helping identify what's truly important in a situation leads to great success with keeping clients happy with their priorities being heard, keeping our pre-sales process thoughtful of ours and the clients' needs, and keeping our team focused and efficient on projects.
Corey Heft
Anna is very professional, knowledgeable and approachable. She is also one of the fastest learners that I have come across. Anna is a team player and was always one of the people on our team that I would rely upon for expert advice as well as even just general opinion. It was a pleasure to work with Anna and would highly recommend her for her work ethic and performance.
Lex Indigo
Anna has a talent for cutting through to the heart of what's important in a situation. Whenever we get stuck on a difficult technical or client relationship rut she has a talent for asking questions that clarify where our focus needs to be in both the client engagement and practical next steps. She also brings a keen eye to the pre-sales process, especially the proposal review process. It's easy for those reviews to become routine, but Anna asks questions that show she keeps the specific client fixed in her mind during her review, and has thought through the specifics that could impact how the proposal goes over with the client. Her knack for helping identify what's truly important in a situation leads to great success with keeping clients happy with their priorities being heard, keeping our pre-sales process thoughtful of ours and the clients' needs, and keeping our team focused and efficient on projects.
Corey Heft
Anna is very professional, knowledgeable and approachable. She is also one of the fastest learners that I have come across. Anna is a team player and was always one of the people on our team that I would rely upon for expert advice as well as even just general opinion. It was a pleasure to work with Anna and would highly recommend her for her work ethic and performance.
Credentials
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Dell Certified - Desktops and Laptops
-Nov, 2013- Nov, 2024
Experience
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Greystone Technology
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Lead Project Manager
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May 2021 - Present
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Project Manager
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Apr 2019 - May 2021
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Consova Corporation
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Golden, CO.
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IT Systems Administrator
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Aug 2018 - Apr 2019
• Installing and configuring software, hardware and networks • Monitoring system performance and troubleshooting issues • Ensuring security and efficiency of IT infrastructure • Manage network servers and technology tools • Set up accounts and workstations • Troubleshoot issues and outages • Installing and configuring software, hardware and networks • Monitoring system performance and troubleshooting issues • Ensuring security and efficiency of IT infrastructure • Manage network servers and technology tools • Set up accounts and workstations • Troubleshoot issues and outages
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BuilderMT
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United States
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Software Development
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1 - 100 Employee
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Professional Services Manager
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Feb 2016 - Feb 2018
• Instituted a stakeholder process to restore challenging situations to success.• Worked with multiple partners, vendors, and clients to ensure seamless integration. • Instituted procedures to reduce issue-resolution time by over 30%. • Created and instituted formal protocols for the Professional Services Department.• Implemented and Administrated NetSuite’s OpenAir accounting system
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Client Advocate
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Jul 2015 - Feb 2018
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Hitachi Vantara
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Consultant
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Mar 2015 - Jul 2015
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CH2M
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United States
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Civil Engineering
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700 & Above Employee
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Global IT Training Coordinator
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Dec 2011 - Feb 2014
• Became the first Global IT Trainer in CH2M HILL history. • Instituted a new training program for the Tier 1 helpdesk, shortened the training from six weeks to eight days.• Launched the European Tier 1 helpdesk in Krakow, Poland. Trained 5 brand new staff members in three weeks had the desk up and running.• Experience with ITIL standards• Developed a standard Tier 2 training and on boarding process.• Planned and provided training courses in software applications• Prepared handouts, manuals, exercises, and other study materials. • Organized and marketed workshops• Provided online training through virtual Learning Environments• Evaluated training program outcomes and effectiveness• Liaised with other course providers and software companies • Concurrent with my training role, I also took on a role as a junior project manager. Running the machine and network migrations for the entire Asia Pacific region, roughly 1500 customers. • Worked on the ground with the technicians in New York, Buenos Aires, Calgary, Singapore and The Philippines to ensure a smooth migration.• Provided training for the customer base on the migration and new technologies they would be using.
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Tier 2 Document Administrator
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Sep 2009 - Dec 2011
My responsibilities were to document all known fixes, and communicate that to the entire Tier 2 organization. I ensured that all documentation was up to date, accurate and accessible.
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Tier 2 Remote Support Technician
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May 2009 - Dec 2011
Supported a 22,000 person customer base in a remote role.
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Helpdesk Analyst
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Aug 2008 - May 2009
• Worked as a Tier 1 Analyst supporting 25,000 internal customers with problems ranging from basic Outlook configuration to advanced networking issues.• Set up IT equipment, provided support and guidance to clients• Became a senior team member and an internal Point of Contact for others members of the helpdesk.
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Customer Service Supervisor
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Apr 2006 - Jul 2008
• Oversaw daily operations – stock, cleaning and security • Supervised 30 employees during off-peak times • Provided in-house training • Created, maintained and updated cash handling protocols • Enhanced company image and ensured customer satisfaction. • Oversaw daily operations – stock, cleaning and security • Supervised 30 employees during off-peak times • Provided in-house training • Created, maintained and updated cash handling protocols • Enhanced company image and ensured customer satisfaction.
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Community
