Floor Manager

• Oct 2023 - Present

CEO & Creative Digital Designer

• Jan 2021 - Oct 2023

I established my own LLC after moving to Texas to continue expanding upon my passion projects and network. My most recent projects served a local coffee shop with a strong mission to prevent suicide and encourage PTSD awareness; I designed and executed personal KPIs, web and print designs, customer acquisition and retention methods, and continuous 'above and beyond' customer service. Recent case studies and Initiatives include: - Animal Advocacy through Austin Pets Alive/ Austin Animal Center - Breast Cancer Awareness through Cancer.Gov - Homeless/Drug Abuse Prevention through THRA (Texas Harm Reduction Alliance) Other projects in my entire design career include, starting in 2015: - Kenilworth Construction - Moua Patisserie - Sustain Momentum - MELT Pizza Company Projects contracted through Impressico: - Fan Controlled Football v2.0, v3.0 - EZ Pawn Corporation - Market Hop - Cognosis Medical Technology Show less

Marketing Director

• Apr 2023 - Jun 2023

Oversight and optimization of business processes, direct marketing, print design and customer acquisition methods were key in this short-term role. Advertisements, photos and other highlights featured in the Austin Chronicle, June and August 2023. Oversight and optimization of business processes, direct marketing, print design and customer acquisition methods were key in this short-term role. Advertisements, photos and other highlights featured in the Austin Chronicle, June and August 2023.

Fine Dining Server

• Oct 2020 - Jun 2021

Lead Project Manager

• Jul 2016 - Mar 2021

Hospitality Consultant

• Jun 2015 - Sep 2020

This position based upon business and cost analysis, vendor relations, strategic communication and operational optimization. Administration and consulting services were provided to elevated local restaurants. This position based upon business and cost analysis, vendor relations, strategic communication and operational optimization. Administration and consulting services were provided to elevated local restaurants.

Fine Dining Server

• Apr 2018 - Jun 2020

Responsible for providing fast, efficient and high-quality customer service, seating, reservation booking, food + bar service, as well as presentation of extensive wine lists and fine French cuisine. Responsible for providing fast, efficient and high-quality customer service, seating, reservation booking, food + bar service, as well as presentation of extensive wine lists and fine French cuisine.

Brand Executive

• Dec 2019 - Mar 2020

Responsible for identifying, branding, and building the face and presence of a high-end patisserie for a local James Beard winning pastry chef. Duties included drafting and branding content, social, and print, running cost analysis, iterating on design and increasing our identified KPIs. Responsible for identifying, branding, and building the face and presence of a high-end patisserie for a local James Beard winning pastry chef. Duties included drafting and branding content, social, and print, running cost analysis, iterating on design and increasing our identified KPIs.

Front of House Manager

• Mar 2017 - Dec 2018

In this position at a high-end surf-and-turf steakhouse, my skills primarily included time and team management, BOH coordination, pre-shift awareness meetings and post-shift accounting reports. On the floor, immediate duties included providing excellent customer service, reservation booking, catering inquiries, walk-in seating and promoting shift sales goals. In this position at a high-end surf-and-turf steakhouse, my skills primarily included time and team management, BOH coordination, pre-shift awareness meetings and post-shift accounting reports. On the floor, immediate duties included providing excellent customer service, reservation booking, catering inquiries, walk-in seating and promoting shift sales goals.

Front of House Manager + Administrative Assistant

• Feb 2016 - Feb 2017

This role incorporated many skills - time and team management, BOH coordination, pre-shift awareness meetings and post-shift accounting reports. On the floor, immediate duties included providing excellent customer service, reservation booking, catering inquiry and outreach, and participating and leading in-house wine training programs for staff. Responsible for providing the highest quality service possible in presenting, curating, and providing the most enjoyable dining experience possible for our guests. This position required extensive knowledge of French cuisine, wine, French culture and traditional, formal service. Show less

Floor Supervisor

• Apr 2015 - Jan 2016