Customer Success Representative

• Apr 2022 - Present

Strategic Business Development Representative, Team Lead

• Oct 2021 - Apr 2022

Enterprise Business Development Representative

• Apr 2021 - Oct 2021

Business Development Representative

• Jun 2020 - Apr 2021

Student Supervisor

• Apr 2019 - May 2020

•Led a team of approximately 25 student callers by establishing weekly goals and incentives to maximize revenue•Managed a room of over 60 callers per shift•Coached and trained student callers to ensure they are following the Foundation’s protocol•Evaluated caller progress by keeping records of conduct, review and statistics for each individual•Conducted both phone and in-person interviews for new Student Development Representatives

Student Development Representative

• Feb 2018 - May 2019

• Raised a total of $29,545 in personal revenue for all three University of Illinois campuses• Applied engagement strategies and sales tactics to solicit donations from alumni and friends of the University• Developed and maintained existing alumni relations• Updated and maintained alumni information on computer systems• Member of the Leadership Development Program• Promoted to Student Management team in March of 2019

Sales Data Analyst

• Sep 2019 - Jan 2020

• Performed data entry of new contacts and account information into Salesforce• Validated existing account firmographic data and contact person data• Performed research to identify key buyers at prospect and reseller accounts• Reviewed quality of data to ensure data integrity

Inside Sales Intern

• Jun 2019 - Aug 2019

• Utilized LinkedIn Sales Navigator, Salesforce and Discover.org to assist the sales team• Added over 400 new contacts and 60 new accounts to Salesforce• Developed a list of contacts for an Account Based Marketing Campaign• Assisted the Revenue Operations team in Salesforce and data cleaning projects• Assisted the Business Development team in finding the best contact information in order to increase meetings set

Copywriter

• Sep 2017 - May 2019

New American Welcome Center (Sept. 2018 - May 2019) • Wrote copy and created graphics for local non-profit to increase advocacy • Worked with a team to best portray our organization Jarling's Custard Cup (Jan. 2018 - May 2018) • Created graphics for local company to increase traffic to the restaurant • Worked with a team to best portray the organization through social media New American Welcome Center (Sept. 2018 - May 2019) • Wrote copy and created graphics for local non-profit to increase advocacy • Worked with a team to best portray our organization Jarling's Custard Cup (Jan. 2018 - May 2018) • Created graphics for local company to increase traffic to the restaurant • Worked with a team to best portray the organization through social media

Supervisor

• Oct 2014 - Jan 2019

• Supervised and delegated tasks to other employees to ensure the goals of the store are met • Wrote copy for Facebook posts, newsletters and other social media • Assisted owner in development of marketing plan and store events calendar • Assisted owner in website updating and rebranding • Demonstrated a strong knowledge of products and had the ability to assist customers in purchasing the best products • Supervised and delegated tasks to other employees to ensure the goals of the store are met • Wrote copy for Facebook posts, newsletters and other social media • Assisted owner in development of marketing plan and store events calendar • Assisted owner in website updating and rebranding • Demonstrated a strong knowledge of products and had the ability to assist customers in purchasing the best products

Account Planner

• Aug 2016 - May 2017

• Created creative briefs to guide the creative team • Met with clients to better understand the content to create to best portray their organization • Created creative briefs to guide the creative team • Met with clients to better understand the content to create to best portray their organization