Site Supervisor, Program Specialist

• Nov 2019 - Present

Responsible for overseeing all program operations at site as well as supervising the planning and teaching of curriculum. Managing all administrative functions for the site and site staff including timecards, registrations, financial reporting, and budgeting. Maintaining licensing standards and ensured program compliance in alignment with all OCC, state, federal, and district licensing and regulations.

Instructor

• Aug 2019 - Nov 2019

Operations Manager

• Apr 2018 - Jan 2019

Main point of contact for new clients, responsible for progressing contracts through the Onboarding process with minimal supervision. Customized Customer Relations Management tool for new clients and trained on proper use. Worked with third party vendors to establish leads feeds via email and phone communication. Integral in UX design and Q&A testing for a newly launched version of the tool. Main point of contact for new clients, responsible for progressing contracts through the Onboarding process with minimal supervision. Customized Customer Relations Management tool for new clients and trained on proper use. Worked with third party vendors to establish leads feeds via email and phone communication. Integral in UX design and Q&A testing for a newly launched version of the tool.

Guest Services Representative

• Nov 2017 - Apr 2018

Interacted with visitors to the museum while selling tickets and memberships. Provided information regarding exhibitions, events, membership, pricing, and directions. Interacted with visitors to the museum while selling tickets and memberships. Provided information regarding exhibitions, events, membership, pricing, and directions.

Receptionist

• Aug 2017 - Nov 2017

Functioned as a central hub for all activity in a fast paced, high volume Elder Law firm. Processed legal documents, mail, and client proprietary information to legal standards. I was also trusted with many responsibilities that would normally be given to a Legal Assistant, such as transcribing and proof reading deeds and wills. Answered client questions in person, over the phone, and through written correspondence while maintaining strict confidentiality. Functioned as a central hub for all activity in a fast paced, high volume Elder Law firm. Processed legal documents, mail, and client proprietary information to legal standards. I was also trusted with many responsibilities that would normally be given to a Legal Assistant, such as transcribing and proof reading deeds and wills. Answered client questions in person, over the phone, and through written correspondence while maintaining strict confidentiality.

Senior Artist

• May 2015 - Jun 2017

Lead painting instruction for public, private, and corporate parties varying in size from 2 to 100 clients. Provided live demonstration and verbal instruction to lead groups through a painting from start to finish while providing encouragement and creating a fun vibrant atmosphere. Oversaw other employees and clients, frequently while simultaneously leading events. Overhauled all paper and digital filing of artwork images to streamline accessibility. Headed reviewing, researching, interviewing, and hiring of all new employees. Regulating the events database and schedule to ensure all employees have up to date critical information to successfully lead events. Managed and maintained labor schedules for 15 employees concurrently. Show less

Sales Representative

• Dec 2013 - Feb 2015

Created an exceptional shopping experience by giving specific tailored attention to each customer in order to exceed their expectations. Provided excellent customer service while promoting sale of merchandise and store credit. Lead Cashier,responsible for creating nightly deposits and training all new cashiers to uphold company policy and best practices. Given additional responsibilities with the secondary roles of Visual Merchandising Specialist and Volunteer Coordinator. Researched, coordinated, and logged volunteer activities performed by Gap Inc. employees. Show less

Theater Associate

• May 2011 - May 2013

Responsible for all theater functions including concessions, ticket sales, projection, and cleaning and maintaining the theaters. Responsible for all theater functions including concessions, ticket sales, projection, and cleaning and maintaining the theaters.

Retail Sales Associate

• Aug 2009 - Jan 2011

Customer service and sales. Also customer loyalty through follow up calls. Administrative duties such as inventory, shipping and receiving, balancing tills, processing sales paperwork, accounting and creating bank deposits. Customer service and sales. Also customer loyalty through follow up calls. Administrative duties such as inventory, shipping and receiving, balancing tills, processing sales paperwork, accounting and creating bank deposits.