Anna Ługowska

Scrum Master at Alior Bank S.A.
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Contact Information
us****@****om
(386) 825-5501
Location
Krakow Metropolitan Area, PL

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Experience

    • Poland
    • Banking
    • 700 & Above Employee
    • Scrum Master
      • Dec 2019 - Present

    • Poland
    • Software Development
    • 200 - 300 Employee
      • Dec 2018 - Nov 2019

      - Supporting teams in problems' solving.- Leading teams to self-organizing and self-managing.- Assuring proper communication in the teams.- Cooperating and building positive relations with Product Owner, development teams, and stakeholders.- Helping the teams with delivering high-quality products.- Improving teams performance.- Taking care of team members' personal development (career plannings).- Assuring a good mood of team members.- Applying Scrum and LeSS frameworks.- Cooperating with Project Managers and Scrum Masters to solve problems in ongoing projects.- Helping the Project Managers and Scrum Masters with applying appropriate project methodologies and practices. - Reporting on projects (time, budget, etc.).- Supporting the Sales Department in preparing time and budget estimates for new projects.- Supporting the HR Department in the recruitment process. Show less

      • Mar 2017 - Dec 2018

      - Supporting teams in problems' solving.- Leading teams to self-organizing and self-managing.- Assuring proper communication in the teams.- Cooperating and building positive relations with Product Owner, development teams, and stakeholders.- Helping the teams with delivering high-quality products.- Improving teams performance.- Taking care of team members' personal development (career plannings).- Assuring a good mood of team members.- Applying Scrum and LeSS frameworks.- Reporting on projects (time, budget, etc.).- Supporting the Sales Department in preparing time and budget estimates for new projects. Show less

    • Poland
    • Technology, Information and Internet
    • 1 - 100 Employee
      • Aug 2012 - Feb 2017

      - Specialised in IT projects.- Preparation of offers for customers.- Budget planning.- Scheduling and estimating of work.- Supervising the quality and timeliness of projects.- Ensuring proper communication in projects.- Organising of the teamwork.- Building workers’ development paths.- Building of long-term, positive customer relationships.- Cooperation with external agencies regarding projects.

      • Aug 2011 - Aug 2012

      - Building of long-term, positive customer relationships.- Remain in frequent contact with the clients.- Preparation of offers for customers.- Budget planning.- Scheduling and estimating of work.- Looking for new opportunities to cooperate. - Cooperation with external agencies regarding projects

      • May 2011 - Aug 2011

      - Coordination of office work.- Documents management (related to ongoing projects and financial-accounting).- Responsibility for personnel matters (contracts, keeping records of working time, etc.).- Cooperation with services providers.- Organising of events. - Ongoing contacts with the accounting office.

    • Mystery shopper, pollster
      • Jul 2009 - Apr 2011

      - Interviews with the target group of respondents. - Conduct audits of the quality of customer service in retail and services companies. - Interviews with the target group of respondents. - Conduct audits of the quality of customer service in retail and services companies.

Education

  • Uniwersytet Jagielloński w Krakowie
    Zarządzanie
    2007 - 2010
  • Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie
    Geografia
    2004 - 2009

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