Experience

La Réserve Ramatuelle - Hotel, Spa and Villas

• France
• Hospitality
• 1 - 100 Employee

• Assistante Chef de Réception

  • May 2023 - Present



Le K2 Collections

• France
• Hospitality
• 1 - 100 Employee

• Assistante Chef de Réception

  • Dec 2022 - Present



Airelles

• France
• Hospitality
• 200 - 300 Employee

• Chef de brigade

  • Apr 2022 - Oct 2022



Le K2 Collections

• France
• Hospitality
• 1 - 100 Employee

• Assistante Chef de Réception

  • Dec 2021 - Apr 2022



Ikos Andalusia

• Spain
• Hospitality
• 100 - 200 Employee

• Guest relation / Concierge

  • May 2021 - Nov 2021

  Part of the Opening Team : - Implementation of all the procedures - Creation of new standards - Handling the complaints and following up with the guest during their entire stay - Creation of different statistics report regarding our clientele Part of the Opening Team : - Implementation of all the procedures - Creation of new standards - Handling the complaints and following up with the guest during their entire stay - Creation of different statistics report regarding our clientele



Hôtel Château de Valmer 5* - Relais&Châteaux

• Hospitality
• 1 - 100 Employee

• Réceptionniste Concierge

  • Jun 2020 - Oct 2020



LE YULE 5* HOTEL & SPA - Val d'Isère

• France
• Hospitality
• 1 - 100 Employee

• Réceptionniste / Concierge

  • Dec 2019 - Mar 2020



W South Beach

• Hospitality
• 1 - 100 Employee

• Guest relations supervisor

  • Jul 2018 - Jul 2019

  Overall experience in Rooms Division Whatever Whenever Talent Coach: - ensure every guest is taking care of, issues and complaints are solved - supervision of the team - generate loyalty by our quality of service and Marriott Program - Create Wow moments. Welcome Desk/Front desk: check in/out, vip procedures, cash management, upsells, room assignment Keep a strong relationship and communicate as much as possible with all the departments such as the housekeeping… Show more Overall experience in Rooms Division Whatever Whenever Talent Coach: - ensure every guest is taking care of, issues and complaints are solved - supervision of the team - generate loyalty by our quality of service and Marriott Program - Create Wow moments. Welcome Desk/Front desk: check in/out, vip procedures, cash management, upsells, room assignment Keep a strong relationship and communicate as much as possible with all the departments such as the housekeeping team in order to maximize occupation. Improve our quality of service by anticipating our guest's requests. Show less Overall experience in Rooms Division Whatever Whenever Talent Coach: - ensure every guest is taking care of, issues and complaints are solved - supervision of the team - generate loyalty by our quality of service and Marriott Program - Create Wow moments. Welcome Desk/Front desk: check in/out, vip procedures, cash management, upsells, room assignment Keep a strong relationship and communicate as much as possible with all the departments such as the housekeeping… Show more Overall experience in Rooms Division Whatever Whenever Talent Coach: - ensure every guest is taking care of, issues and complaints are solved - supervision of the team - generate loyalty by our quality of service and Marriott Program - Create Wow moments. Welcome Desk/Front desk: check in/out, vip procedures, cash management, upsells, room assignment Keep a strong relationship and communicate as much as possible with all the departments such as the housekeeping team in order to maximize occupation. Improve our quality of service by anticipating our guest's requests. Show less



Le Menuire Chalet Hotel & Spa

• France
• Hospitality

• Front Office Receptionist

  • Dec 2017 - May 2018

  Front office : Check in/out, taking reservations, invoicing & cash management, ensure the entire satisfaction of the guests Back office : Yield management, price setting, control and management of the allotment & distribution channels Front office : Check in/out, taking reservations, invoicing & cash management, ensure the entire satisfaction of the guests Back office : Yield management, price setting, control and management of the allotment & distribution channels



Chalong Bay Distillery & Bar

• Thailand
• Beverage Manufacturing
• 1 - 100 Employee

• Trainee Assistant Outlet Manager

  • Jul 2017 - Dec 2017

  Development of the F&B offer, support on the concept development F&B: cocktail workshops, development of events Visit of the distillery, product selling Managing the TripAdvisor account Recruitment of new trainees Development of the F&B offer, support on the concept development F&B: cocktail workshops, development of events Visit of the distillery, product selling Managing the TripAdvisor account Recruitment of new trainees



Hotel Atala Champs Elysées

• 1 - 100 Employee

• Assistante Gouvernante générale

  • Dec 2016 - Mar 2017

  Replacement of the Head of Housekeeping Management of the housekeeping team. Establishment of standards and procedures in order to optimize time, profit and maximize performance. Control of costs In charge of the laundry (inventories and orders). Inspection of rooms and control & re-stock of minibars. Replacement of the Head of Housekeeping Management of the housekeeping team. Establishment of standards and procedures in order to optimize time, profit and maximize performance. Control of costs In charge of the laundry (inventories and orders). Inspection of rooms and control & re-stock of minibars.



Le Méridien Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Desk Reception Trainee

  • May 2016 - Sep 2016

  Welcoming guests (individuals or groups), check in, check out (invoicing, cash management). Rooms management & assignment, up-selling. Guest relation and conciergerie : Communicate with guests to resolve any complaints/issues and ensure entire satisfaction. Generate customer loyalty. Maintain a good working relationships with other departments. Follow up of standards from Starwood and Le Méridien. Welcoming guests (individuals or groups), check in, check out (invoicing, cash management). Rooms management & assignment, up-selling. Guest relation and conciergerie : Communicate with guests to resolve any complaints/issues and ensure entire satisfaction. Generate customer loyalty. Maintain a good working relationships with other departments. Follow up of standards from Starwood and Le Méridien.



Hôtel Le Meurice

• France
• Hospitality
• 200 - 300 Employee

• Spa Receptionist

  • Nov 2015 - Feb 2016

  In charge of the customer care by giving them a high quality of service through the standards of the palace and the vip's procedures. Optimisation of revenues and yield management by the reservation process (phone, mail, desk). Selling products, invoicing and collecting payments (cash management). Ensure good communication between employees and other departments. Follow up of the Palace's standards, LQA In charge of the customer care by giving them a high quality of service through the standards of the palace and the vip's procedures. Optimisation of revenues and yield management by the reservation process (phone, mail, desk). Selling products, invoicing and collecting payments (cash management). Ensure good communication between employees and other departments. Follow up of the Palace's standards, LQA



GRAND HOTEL DE LA GROTTE

• France
• Hospitality

• Polyvalent Front Office Trainee

  • May 2015 - Sep 2015

  Mainly at the reception : welcoming guests, taking reservations (phone, mail, desk), check in and check out. In charge of the organization of group tours, events and meetings (quote, rooming list, menus). Housekeeping department : control of rooms. F&B department : hostess and waitress on the bar and the restaurants. Mainly at the reception : welcoming guests, taking reservations (phone, mail, desk), check in and check out. In charge of the organization of group tours, events and meetings (quote, rooming list, menus). Housekeeping department : control of rooms. F&B department : hostess and waitress on the bar and the restaurants.