Experience

Innovative Office Solutions

• United States
• Retail Office Equipment
• 100 - 200 Employee

• Purchasing Coordinator

  • Jan 2020 - Present

   Review customer backorders daily to find sources or alternative solutions. Assist with warehousing and maintaining stock levels for company and customer owned products. Build and maintain product numbers in company database, including company owned, customer owned and customer specific products. Research product sources and acquire quotes. Process Purchase Orders, check for accuracy and electronically submit to suppliers or enter orders on their website. Receive vendor invoices and research discrepancies for Accounts Payable. Assist Customer Service to investigate issues – tracking shipments, shortages, or damaged product. Acquire Return Authorizations from suppliers and track progress. Show less

• Customer Care Representative-Level 3

  • Sep 2013 - Jan 2020

   Established and cultivated productive relationships with customers and sales executives by providing exceptional customer service via phone and email including:  Researched and help to find office products and alternative solutions.  Provided competitive rate quotes. Processed orders, credit card payments and returns. Investigated issues – tracked shipments, shortages, damaged product, pricing, etc. Provided superior customer service with high attention to detail to exceed the customer’s expectations. Provided assistance and training to Level 1 and 2 Customer Care and contributed to a positive and collaborative team environment. Assisted company drivers with their routes, order discrepancies and customer issues. Assisted warehouse supervisors with researching order discrepancies. Ability to handle difficult customer service issues while maintaining a calm and positive attitude. Assisted the accounting department to research and resolve issues with customer and vendor invoices. Being involved with company functions and giving back to the community – tied blankets for kids for 360 Communities, packed Matter Snack boxes, St Paul Saints Toilet Paper drive donated to Second Harvest Heartland, Salvation Army Red Kettle bell ringer, Christmas gift donations for Armful of Love, food drive donations for local food shelves. Show less



Christensen Farms

• United States
• Farming
• 200 - 300 Employee

• Supply Chain Administrator

  • Aug 2011 - Jan 2013

   Determined the most cost-effective suppliers for orders submitted by over 30 service managers.  Processed purchase orders and electronically submitted orders to suppliers.  Investigated issues and ensured supplies were delivered on time.  Established and cultivated productive relationships with service managers, management and coworkers via phone, email and in person.  Provided support to the receptionists to help cover TOB, including answering phone calls on a Comdata 24-line phone system and directing the calls accordingly, kindly greeted guests, accepted and shipped courier packages.  Assisted the accounting department to research and resolve issues with invoices. Show less



Bay and Bay Transportation

• United States
• Truck Transportation
• 200 - 300 Employee

• Carrier Compliance & Claims Manager

  • Apr 2010 - Aug 2011

   Investigated and qualified carriers prior to setup by verifying their FMCSA safety status followed DOT regulations and company requirements.  Obtained updated information from current carriers and maintained all profile data in the company’s carrier database.  Processed claims with carriers for damaged and lost freight including verifying the validity of the claim, researching, and gathering all documentation to support the claim, monitored the status and acted as a liaison between the customer and the carrier until the claim had been resolved.  Assisted the accounting department to research and resolve issues on shipments to determine final payment to the carrier.  Responsible for annual liquor permit applications and reporting shipments to states requiring monthly reports.  Ordered, received, and maintained office supplies.  Established and cultivated productive relationships with new and current customers, coworkers and management via phone, email and in person.  Determined daily workflow, prioritized multiple functions, and handled frequent interruptions. Show less



Genesis Logistics

• Eagan, MN

• Operations

  • May 2002 - May 2009

  •  Established and cultivated productive relationships with new and current customers by providing exceptional customer service including dispatching loads, competitive rate quotes, prepared bills of lading and tracking shipments to ensure timely delivery to meet or exceed customer’s expectations.  Partnered with carriers and successfully managed vendor relationships to provide quality, cost effective services for the customer’s transportation needs in the US, Canada, and Mexico.  Responsible for offsite customer inventory which included monitoring inventory activity, adjusting in & out cycle count, and reconciled physical assets with monthly reports to the client with zero discrepancies.  Managed special projects involving high stress situations to meet or exceed customer’s deadlines and objectives.  Entered invoices for billing, investigated customer disputes and issued corrections when applicable.  Database management and accurate record keeping that included updating customer information, entered, and retrieved data and provided various reports.  Determined daily workflow, prioritized multiple functions, and handled frequent interruptions. Show less



Northway Carriers

• Office Manager

  • Apr 1999 - May 2002

  •  Set-up new branch office, developed, and implemented office procedures while improving efficiency and accuracy throughout the company.  Created an SOP manual and forms that were implemented within the company.  Supervised office staff, trained new employees in providing exceptional customer service including receiving dispatch information, tracing shipment, and entering bills of lading for invoicing. Also provided staff with backup support during peak times.  Responsible for OS & D (Over, Short & Damage) freight and resolving customer disputes related to OS & D.  Responsible for bi-weekly payroll processing, benefit administration, confidential personnel files, and recruitment.  Maintained all confidential personnel files including current employees and archiving exited employees.  Coordinated drivers DOT compliance drug testing and Chain of Custody.  Database management and accurate record keeping including updating customer information, entered, and retrieved data and provided various reports.  Reported to and provided administrative support to the Vice President.  Prepared and scheduled meetings and events at local venues. Show less



Ruan Transportation Management Systems

• United States
• Truck Transportation
• 700 & Above Employee

• Administrative Assistant

  • Jul 1994 - May 1999

   Issued and processed purchase orders for accounts payable and maintenance orders for three locations.  Responsible for bi-weekly payroll processing, benefit administration, confidential personnel files, and recruitment.  Coordinated drivers and mechanics DOT compliance drug testing and Chain of Custody.  Database management and accurate record keeping including updating customer information, enter and retrieve data and provided various reports.  Provided administrative support for VP of Sales and five Terminal Managers. Show less