Experience

THAMES WATER UTILITIES LIMITED

• United Kingdom
• Utilities
• 1 - 100 Employee

• Leakage Engineer

  • Jun 2018 - Present

  Leakage Engineer Leakage Engineer



South East Water

• Australia
• Utilities
• 700 & Above Employee

• Distribution Manager

  • Mar 2014 - Present

  The main aim of my role is to promote excellent customer service whilst ensuring that all regulatory targets, KPI's and SLA's are met. This is achieved through performance managing my team on a daily, weekly and monthly basis. This role also involves having a hands on approach to not only Repair & Maintenance but project works and upgrades to the system, agreeing method statements and liaising with all departments to deliver projects etc on time. The main aim of my role is to promote excellent customer service whilst ensuring that all regulatory targets, KPI's and SLA's are met. This is achieved through performance managing my team on a daily, weekly and monthly basis. This role also involves having a hands on approach to not only Repair & Maintenance but project works and upgrades to the system, agreeing method statements and liaising with all departments to deliver projects etc on time.



Thames Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Field Operations Manager

  • Jul 1987 - Feb 2014

  Heading a team of 14 Field Technicians and a Field Operations Specialist, dealing with emergency calls and planned work on the Network. Monitoring performance against production, efficiency and utilisation. Setting objectives and arranging necessary training for my team and carrying out regular 1-2-1's and PDR's. Enforcing Health and Safety procedures and policies and ensuring any incidents are reported and investigated in the timescales. Manage KPI's and Regulatory requirements, engaging with Key Accounts to meet their expectations whilst delivering a high quality customer service.