Ann Raquel Quito
Branch Manager at Balibago Waterworks System, Inc.- Claim this Profile
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Bio
Credentials
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NC II - Electrical
tesdaJun, 2013- Nov, 2024
Experience
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Balibago Waterworks
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Philippines
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Water Supply and Irrigation Systems
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1 - 100 Employee
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Branch Manager
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Mar 2012 - Present
To effectively manage branch operations and to translate top management business goals, objectives and directives into reality. • To manage the day-to-day administrative and operational matters of the branch • To supervise each member of the branch and ensure they are fulfilling their duties and responsibilities as well as complying with company rules and regulations. • To monitor branch expenses and run a "lean and mean" organization. • To ensure that customers are being satisfactorily served. • To personally handle exceptionally irate customers or customers with unusual request. • To ensure that collections are accurate, intact and secured at the end of the day. • To conduct physical inventory of used and unused official receipt at the end of the day and record the beginning and ending serial number of ORs in a logbook. • To execute and implement approved CAPEX projects within budget and deadlines. • To ensure compliance with government requirements, rules and regulations. • To prepare the weekly and monthly reports for submission to the Managing Director. • To ensure compliance with all the provisions included in the Memorandum of Agreement (MOA) between the LGU and the company. • To inform and explain to the branch staff about any current or new company policies. • To disseminate to the branch staff any memos or documentation coming from the Management that is addressed to the employees. • To encourage employees to be the best that they can be and strive for excellence not just at work but also in their personal lives. • To counsel problematic employees and help them regain harmony with their duties as well as with the other staff. Show less
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Pacific Carpet Manufacturing Corporation
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Clark Field, Pampanga
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Export Coordinator
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Jul 2010 - Mar 2012
•Helps in developing business plans for existing and potential accounts in order to increase sales and the company’s market share in designated markets. •Provides continuous communication to the customers about their samples, orders and other logistic issues: A - Replying to customers’ written and verbal correspondences in a timely fashion that will increase customers’ satisfaction; latest within 24 hours. B - Confirming receipt of new samples requests and provides customers with continuous updates about their samples status on a weekly basis. C - Confirming receipt of new orders sent and provides customers with continuous updates about their orders status on a weekly basis. D – Update customers with information about the documents for their shipments as well as status of their shipped containers. •Facilitate, accelerate and co-ordinates with various factory units the processing of all customers’ needs to speed up the execution of these needs in order to be able to increase customer’s satisfaction. This includes samples follow-up and approvals, pending in orders and processing of documentation plus any other special requests. •Provide recommendations for improvements and lead specific projects that can be done specifically in the department or generally in the company in order to pursue excellence and innovation in various operations performed, in order to improve our service to our customers. •Measure and analyze major problems faced by various customers, and propose corrective actions for these problems to increase our customers’ satisfaction. Show less
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Holy Angel University
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Philippines
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Education Administration Programs
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300 - 400 Employee
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Student Assistant
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Oct 2007 - Oct 2008
Student Assistant - Assistant Librarian- keeping up to date with newly released publications in order to select library resources;- organizing resources in an accessible way;- stock maintenance, including the weeding out of old resources;- anticipating community needs and trends to ensure library services are used as much as possible;- promoting the use of the library through displays, talks and community events, which may involve work in the library or going out into the community;- providing reader, advisory and information services to the public and local businesses; Show less
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Student Assistant
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Jun 2007 - Oct 2007
I worked as a student assistant to avail a college scholarship. I am a telephone operator in the campus.- Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information.- Answers incoming calls and directs them to departments through the telephone console.- Takes and distributes messages for all personnel, provides information on our services, and answers inquires about school service.- Provides a paging service for the entire campus and employees. Show less
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Education
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2006 - 2010
Holy Angel University
Bachelor of Business Administration (B.B.A.), Business Management
Community
