Assistant Director, Office of Graduation & Senior Year Experiences

• Jan 2020 - Present

Our team plans the annual Commencement ceremony and provides shared services for the 10 school convocations during Graduation Weekend. During the summer and fall we serve a role in Student Affairs, providing/amplifying appropriate activities and education for the Senior class. My role oversees all communications for the graduation cycle and includes being the liaison to the schools for tickets, regalia, and other details in the planning process. I also build infrastructure and documentation for the Graduation office, Commencement, and Senior year experience. Show less

Support for Dean Karlan

• Dec 2018 - Jan 2020

Special Projects for University Police

• Dec 2016 - Aug 2018

• Special projects and administrative support for Gloria Graham, Assistant Vice President and Deputy Chief of Police. • Inaugural winner of the 2017 Department of Safety & Security Innovation Award. • Managed internal and vendor processes and communications for the Sergeant promotion process. • Managed the transition from manual timekeeping to Kronos time clocks for more than 100 University Police staff members on the Evanston and Chicago campuses. • Developed and implemented strategic communication plans for various inward- and outward-facing issues for University Police, with a focus on service delivery. • Collaborated with internal and external stakeholders to create a dry cleaning pick-up/drop-off service in support of the police union contract rollout. Developed processes to fit within parameters of the new contract. Managed rollout communications and vendors. • Oversaw event planning activities including vendor management, venue selection, catering, agenda, communications, travel, and contract management, for the following events: o 2017 Big 10 Police Chiefs and Directors Conference, with more than 60 attendees throughout the Big 10 conference o Department appreciation luncheon and dinners o Inaugural Safety and Security awards dinner and ceremony o Safety and Security staff participation in events requiring support for up to 160 people through the year, such as all home football games and Dillo Day • Authored a nomination for the 2017 Northwestern Employee of the Year award that was selected as a finalist. • Authored Spotlight article published by the International Association of Campus Law Enforcement Administrators (IACLEA) highlighting Northwestern University Police. • Managed department-wide website and made enhancements to increase service delivery. • Publish quarterly Transparency Report on University Police traffic and field stops, department demographics. Show less

Executive Board Member: PR, Marketing, Audience Development

• 2009 - 2015

• Developed and executed marketing strategy and audience development initiatives. Responsible for series brochure development process and timeline. • Developed and executed successful Kickstarter Campaign, raising over $7,000 (double our initial goal) to promote music education in the Chicago Public Schools (see Kickstarter.com – Northshore Concert Band brings great wind music to CPS) • Selected to complete the Chicago Arts and Business Council’s Audience Development workshop and co-authored successful $14,200 grant for audience development activities. Show less

Manager, Corporate Learning & Development

• Feb 2001 - Apr 2009

• Led the LMS vendor selection process. Drafted RFP. Coordinated vendor presentations, demo environments and stakeholder calls.• Managed vendor-led training classes, including scheduling, logistics, budgeting, promotion. Held regular vendor discussions on optimization through adjusting the audience requirements, marketing and course content.• Consulted on every major training rollout. Strategized with subject matter specialists to develop course structure and rollout/communication approach for all major global and regional training compliance efforts. Developed policies and procedures which resulted in a 99%+ compliance rate.• Developed and monitored all business operations, training and standards for BearingPoint’s Learning Management System (LMS), serving more than 18,000 employees in more than 30 countries. Developed all policies/procedures, online training for end users and instructor-led training for administrators. Served as SuperUser. Developed processes to highlight and promote system best practices among administrators globally.• Responsible for project tracking and communication amongst the LMS Support Team, a virtual, cross-functional team of six IT/learning resources.• Managed global training mailbox with a monthly volume of approximately 1000 e-mail messages – “The Face of BearingPoint Training.” Trained administrators answering questions and wrote all standard responses. Audited response samples to ensure that the messages met communication and customer service standards.• Participated on the team responsible for mapping all externally-purchased online course content to BearingPoint’s competency map.• Produced the BearingPoint US monthly Learning Scorecard, documenting instructor-led and online enrollments, costs, and forecasts.• Two-time winner of BearingPoint Beacon Award for significant cost savings/cost avoidance. Show less

New Hire & Onboarding Support for Specialized IT Group

• 2000 - 2001

• Developed onboarding training deck and buddy program to help assimilate new hires.• Developed training to help designers and coders work more seamlessly.• Developed brown bag lunch series for developers to introduce new topics and technologies, or for developers to share case studies.• Conducted interviews with IT candidates applying for positions in new group.• Organized specialized training on standardization for the coders.

Knowledge Manager, Financial Services Consulting Practice

• 1998 - 2000

• Developed 1000+ document case study and proposal library in support of the sales process. • Assisted with market research on clients in support of the sales process. • Developed 1000+ document case study and proposal library in support of the sales process. • Assisted with market research on clients in support of the sales process.

Technical Writer, World-Class Finance Practice

• 1997 - 1997

• Edited and produced case studies and white papers on finance and cost accounting topics. • Edited and produced case studies and white papers on finance and cost accounting topics.

Project Assistant

• Feb 1995 - 1996

• Administrative resource for 30-person national team executing a $14M consulting project at a Fortune 500 company. • Wrote and produced case studies for top 200 executives of the Fortune 500 company as part of the project’s communication plan. • Responsible for meeting planning, from monthly manager meetings to a 4-day all-team meeting in Alta, Utah, with spouses. • Administrative resource for 30-person national team executing a $14M consulting project at a Fortune 500 company. • Wrote and produced case studies for top 200 executives of the Fortune 500 company as part of the project’s communication plan. • Responsible for meeting planning, from monthly manager meetings to a 4-day all-team meeting in Alta, Utah, with spouses.

Admissions Counselor

• Jun 1990 - Feb 1995

• Solely responsible for bringing all graduate and undergraduate degree students through the admission process. • Developed new marketing messages and materials to target more qualified students, which raised the first year retention rate by over 30%. • Represented the College at local college fairs, regional music conventions, and via phone and mail. • Managed staff of two to four student workers. • Wrote and designed all brochures for the College’s programs. Wrote and designed the alumni newsletter. • Responsible for all details of the College’s annual Cabaret fundraiser. • Faculty Advisor for Tau Beta Sigma sorority. Show less