Experience

MANCOMM

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Managing Director, Logistics / Training Consultant / Client Relations Director

  • Jul 1998 - Present

  Co-developed publishing arm for training materials to expedite delivery, reduce costs, control product quality, and spike revenue. Established and maintain highest respected training materials for target industry – often referred to as “safety’s secret weapon” in unsolicited testimonials. Led design, publication, and marketing of catalog of more than 200 training products, including posters, videos, manuals, and over 50 books. Lead teams responsible for promotions, business processes, and sales. Client portfolio includes Nestle, Quaker Oats, Kikkoman, FBI, Kraft Foods, and many others. • Employee Relations: Resolve interpersonal conflicts through coaching, underlying issue identification, operational support, re-training, negotiations, and sanctions if needed • Compliance Mindedness: Worked within legal/compliance and branding tone to ensure all contracts and elements meet enterprise standards and expectations • High Visibility: Role-model leadership via always-available presence and hands-on management, develop strong working relationships with each team member, solve problems, listen, and assist • Team Building: Infuse cohesive culture of “We” that encourages teamwork, acknowledges performance, and helps motivate individuals toward a common mission and desired action • Staff Development: Maintain high morale to foster retention, identify/resolve roadblocks, and create strategic ties that inspire strong work ethic and passion for continued learning • Recognition: Recognized by New York City Mayor for post-9/11 training materials donations



American Safety Training Solutions, Inc.

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Managing / Training Director / CEO

  • Jul 1996 - Present

  Collaborate with clients across industries and professional disciplines to propose training programs, gather goals, expectations, timelines, and known or potential/emerging issues. Develop business plans, budgets, cash flow projections, marketing strategies, branding, and messaging. Executed over 300 training courses per year for clients such as FBI, USPS, City of NY, Pepsi, Kraft, local police departments, and the SCOTUS. • Program Development: Survey prospective and graduating participants to understand and document preferred training style and make adjustments accordingly on future sessions • Training Materials: Oversee design and legal review of content, layout, infographics, and organization of industry-leading training books – managing instructional designers, graphic artists, editors, and publishing processes • Communication: Manage and communicate milestones throughout program lifecycle, proactively mitigate risks, and drive transparency to ensure changes are smooth • Marketing/Social Media: Drive engagement across social media platforms, trade shows, direct mail, and outreach activities. Rent email lists, write database SQL scripts, merge/purge/remove duplicate files, negotiate bulk mail rates, and track over 250k direct-mail pieces monthly • Leadership: Supervise training and customer service teams, instill deep adherence to automation and processes that eliminate waste and fuel efficiencies to enable quick scaling • Client Range: Facilitate training and trainer certifications for field crews, CEOs, and chief justices, sometimes requiring trainers with Top Secret clearance for aerospace and FBI clients • Crisis Management: Create and govern emergency response protocols and process refinements geared toward preventing labor losses and downtime • Staff Supervision: Developed all management processes and lead vendor contract and new-hire offer letters for corporate staff, manage human resources, and train/onboard new personnel