Experience

The Montenotte

• Ireland
• Hospitality
• 1 - 100 Employee

• Spa Manager

  • Aug 2023 - Present



Slimming World

• Wellness and Fitness Services
• 700 & Above Employee

• District Manager

  • Apr 2018 - Feb 2023

  • Managed and liaised with headquarters, team developers, and consultants (up to 76).• Oversaw recruitment, hiring, and training of new team developers and consultants.• Directed operational practices to ensure smooth business operations and target achievement.• Coordinated with and reported to higher-ups for market share growth, client experience improvement, and driving growth (managing up to 172 active groups in the region).• Ensured each group delivered value, excellence, and results to clients.• Fostered a strong team of dedicated team developers and consultants to maintain profit margins and implement business plans.• Guaranteed group activities were executed profitably and in compliance with standardized business practices.• Applied innovative approaches and techniques to stay competitive. Show less

• Team Developer

  • Mar 2017 - Apr 2018

  o Managed a team of 8 self-employed consultants, providing support and coaching for professional growth.o Enhanced team quality, leading to an award-winning team.o Conducted regular team meetings and development initiatives to achieve exceptional business results.o Carried out interviews and performance reviews.o Participated in the recruitment and onboarding process for new consultants, ensuring their efficient integration within the first 3 months.

• Weight Loss Consultant

  • Oct 2013 - Apr 2018

   Launched the first Slimming World Group in Cork City, followed by a second successful group within 9 months. Attained flagship status by providing high-quality service and leading an award-winning group for over four years. Managed weekly stock purchases. Motivated and coached members to achieve their desired outcomes. Consistently met client and company targets.



Quinn Healthcare Limited

• Ireland
• Insurance

• Customer Experience Specialist

  • Jul 2010 - Jun 2011

  • Addressed customer issues promptly and ensured follow-ups for case resolution. • Analyzed customer feedback and complaints to identify areas for improvement and growth. • Collaborated with other departments to fulfill customers' needs. • Updated and maintained customer information for future contact. • Monitored customer satisfaction and made adjustments as necessary. • Addressed customer issues promptly and ensured follow-ups for case resolution. • Analyzed customer feedback and complaints to identify areas for improvement and growth. • Collaborated with other departments to fulfill customers' needs. • Updated and maintained customer information for future contact. • Monitored customer satisfaction and made adjustments as necessary.



Asana Beauty Salon

• Cork Metropolitan Area

• Salon Manager

  • Jun 2009 - Jul 2010

  o Supervised daily salon operations and customer spa experience. o Hired and trained beauticians as required. o Scheduled employee shifts according to peak times and seasonal demands. o Ordered beauty products and monitored stock levels. o Ensured high-quality standards and professionalism for all beauty treatments. o Managed staff records, including salaries and work schedules. o Maintained updated records of costs and revenues (daily, monthly, and quarterly). o Supervised daily salon operations and customer spa experience. o Hired and trained beauticians as required. o Scheduled employee shifts according to peak times and seasonal demands. o Ordered beauty products and monitored stock levels. o Ensured high-quality standards and professionalism for all beauty treatments. o Managed staff records, including salaries and work schedules. o Maintained updated records of costs and revenues (daily, monthly, and quarterly).