Ann Marie Knapp

Veterinary Receptionist at Ahwatukee Animal Care Hospital
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Contact Information
us****@****om
(386) 825-5501
Location
Phoenix, US

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Experience

    • United States
    • Research
    • 1 - 100 Employee
    • Veterinary Receptionist
      • Feb 2015 - May 2020

      Phoenix, Arizona Area Work at a busy front desk in the veterinary hospital. Welcome patients/owners and smoothly transition from reception area to treatment rooms. Schedule/change appointments using AVImark software, receive and post payments, communicate compassionately with patient’s owners to discuss animal vaccines and basic pet health issues. Encourage owners to schedule exams to update patient’s vaccines and/or follow-up.

    • Client Communications Coordinator
      • Feb 2015 - Feb 2015

      Phoenix, Arizona Area In addition, I assist the practice owner with marketing efforts for the hospital. Create and update lobby and exam room educational presentations. Create newsletters, promotional documents and custom email reminders.

    • Administrative Assistant
      • Nov 2013 - Mar 2015

      Phoenix, Arizona Area Work independently in a remote office setting providing a variety of coordination and administrative support functions. These include reviewing and responding to communications, maintaining a detailed and accurate calendar, scheduling and coordinating action items for CEO’s nationwide speaking engagements, maintaining the Am I Hungry? blog, as well as assisting with social media marketing and website updates.

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Ambassador – Staff Participant
      • Jul 2013 - Oct 2013

      Ludlow, Vermont Chosen to be an Ambassador after 2 weeks as a participant. Checked-in/out participants to/from the residential program. Assisted in their transition by performing orientation, encouraging individual participation, and being available at all times with a listening ear. Responsibilities included working approximately 35-40 hours per week in the Green Mountain office, staffing/stocking the Changes gift shop, serving evening snack to participants, preparing new participant manuals and paperwork… Show more Chosen to be an Ambassador after 2 weeks as a participant. Checked-in/out participants to/from the residential program. Assisted in their transition by performing orientation, encouraging individual participation, and being available at all times with a listening ear. Responsibilities included working approximately 35-40 hours per week in the Green Mountain office, staffing/stocking the Changes gift shop, serving evening snack to participants, preparing new participant manuals and paperwork for new arrivals, all while actively participating in the program. Show less

    • Facilities Services
    • 700 & Above Employee
    • Office Manager
      • Mar 2009 - Jul 2013

      Manage staff of 17 employees including Disaster Restoration Technicians, Technician Assistants and a Marketing Administrative Assistant. Coordinate rapid Emergency Services response by crew as emergency calls come in. Work with customers as well as insurance adjusters during fire/floods/trauma situations to keep them apprised of our work. Personally on-call via telephone 24 hours per day. This franchise has a 94% customer satisfaction rating. Manage Accounts Receivable/Collections, and… Show more Manage staff of 17 employees including Disaster Restoration Technicians, Technician Assistants and a Marketing Administrative Assistant. Coordinate rapid Emergency Services response by crew as emergency calls come in. Work with customers as well as insurance adjusters during fire/floods/trauma situations to keep them apprised of our work. Personally on-call via telephone 24 hours per day. This franchise has a 94% customer satisfaction rating. Manage Accounts Receivable/Collections, and oversee Accounts Payable and Payroll. Interview, hire and terminate employees as necessary. Working knowledge of Quick Books. Show less

    • United States
    • Financial Services
    • 100 - 200 Employee
    • On-Call Branch Office Administrator
      • Dec 2008 - Mar 2009

      Worked in Edward Jones Branch office in Ahwatukee, as well as other local offices. As needed, filled in for local BOAs who required time out of the office.

    • United States
    • Religious Institutions
    • 1 - 100 Employee
    • Administrative Assistant
      • Jan 2005 - Jul 2008

      Supported church pastoral staff. Maintained church membership database, website calendar and information. Created weekly bulletin using Microsoft Publisher. Designed brochures and mailers/flyers. Outstanding computer skills, including Microsoft Office products Excel, Word, PowerPoint and Publisher.

    • Teacher’s Assistant
      • Dec 2003 - Dec 2005

      Assisted lead preschool teacher in all classroom activities.

    • Marketing Coordinator
      • Oct 1996 - Feb 2003

      Transferred from California office May 2002 to work in the same position in the Arizona office. Reported to the General Manager and Director of Business Development.

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