Experience

iMarket Solutions

• United States
• Marketing Services
• 1 - 100 Employee

• Client Project Specialist

  • Apr 2023 - Present

• CX Support Assistant / Custom Website Request Administrator

  • Mar 2022 - Apr 2023

  Custom Website Request Administrator: Process management of unique website requests requiring collaboration between any combination of CX, content, design, development and programming departments. Actively and confidently communicating expectations and status while surfacing potential roadblocks and securing solutions to ensure timely delivery of product for a successful client experience. CX Support Assistant: Responsible for addressing any communications that come through… Show more Custom Website Request Administrator: Process management of unique website requests requiring collaboration between any combination of CX, content, design, development and programming departments. Actively and confidently communicating expectations and status while surfacing potential roadblocks and securing solutions to ensure timely delivery of product for a successful client experience. CX Support Assistant: Responsible for addressing any communications that come through support portals within 4 hours, communicating to team members any actions taken or needed regarding DNS, GBP, UA, CMS updates, billing or product questions. Collect and analyze monthly SEO data, producing reports for clients and suggesting strategies to boost SEO performance.



Outlaw Angel, LLC

• Writer

  • Apr 2021 - Present

  Florida, United States



Touchstone Heating & Air, Inc.

• CRM, Service Coordinator, Social Media Management

  • Oct 2020 - Feb 2022

  Florida, United States Utilized web-based software to dispatch service, sales & install teams. Upsold and managed maintenance agreements. Reviewed P&L for discrepancies; offer specific cost savings recommendations. Introduced methodologies to increase van revenue and equipment sales. Managed FB page and increased organic traffic by 20% in two months.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Cabinet Design Specialist

  • May 2020 - Oct 2020

  Live Oak, Florida, United States Self-taught CAD based kitchen design software Built customer relationships through education of product lines/services. Designed custom kitchens and bathrooms; ensured customer satisfaction. Processed sales contracts. Initiated installation processes and ordered product



Papé Group

• United States
• Machinery Manufacturing
• 300 - 400 Employee

• Service Coordinator

  • Feb 2019 - Mar 2020

  Eugene, Oregon Area Utilized Kaizen based process improvement techniques. 98% warranty success rate Dispatched drivers and technicians for service and sales departments. Resolved escalated service situations. Led/mentored staff; promoted EQ and successful decision-making skills.



Pacific Air Comfort, Inc.

• United States
• Construction
• 1 - 100 Employee

• Residential Sales, Marketing and Service Manager

  • Oct 2017 - Feb 2019

  Springfield, Oregon Bridged sales, install, and service departments located in three different cities. Hired, trained, coached, motivated, led, reprimanded, and evaluated team of 14 employees. Designed commission structure; improved profit margin by 8% within 90 days. Aligned company with governing regulatory agencies. Used diplomatic approach to handle complex personnel and customer service issues.

• Sales & Design

  • Feb 2017 - Sep 2017

  Springfield, Oregon Develop sales leads, network, forge relationships with customers, employees and vendors Design, present and sell heating & cooling systems in fast paced environment Work with socioeconomically diverse community



Bridger Heating & Cooling

• Service Coordinator

  • Sep 2014 - Jan 2017

  Bozeman, MT Managed multiple teams and departments in fast paced, high pressure environment. Researched, enacted cost savings measures: lowered COGS with lean process management. Identified, sold related repairs/product: increased service revenue.



Trade Risk Guaranty (TRG)

• International Trade and Development
• 1 - 100 Employee

• Client Experience Specialist

  • May 2014 - Sep 2014

  Bozeman, MT Ensure proper coding of Customs Border Patrol/Homeland Security import bonds Confidently communicate with clients about legal aspects of customs paperwork Maintain accurate & complete records of all e-filed bond changes



Marco's Auto Repair

• Service & Office Manager

  • Jun 2006 - Apr 2014

  Eugene, Oregon Area End to end service management – initial call to vehicle pick-up Independently trained in industry standard software 23% decrease in cost of goods sold by renegotiating wholesale parts pricing Trimmed labor cost by 25% by computerizing daily transactions



HEUBEL SHAW

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2002 - Dec 2002

  Oklahoma City, Oklahoma Area Single point of contact between clients and Raymond Corporation Contacted and reacquired 30 former customers for the Heubel Preventative Maintenance plan Increased revenue source from Preventative Maintenance by $25,000 annually Researched past and current customers to assess heavy equipment needs Liason between Raymond engineers and Tyson’s freezer warehouse managers

• Service Department Receptionist

  • Oct 2001 - Oct 2002

  Oklahoma City, Oklahoma Area Consulted and co-developed multi-stage service delivery strategies increasing operational effectiveness Raised warranty acceptance rates from 9% to 98% within 3 months Created and delivered training to other service department employees via direct training and teleconferencing Developed resolutions for customer escalations from service and parts departments Conducted year end accounting and presented financials to home office



Pacific Rim Woodworking

• Office Manager

  • Feb 1993 - Sep 2001

  Eugene, Oregon Area Initiated LEAN manufacturing model thereby dropping shipping time from 12 weeks to 2 weeks Resourced Forest Stewardship Council (FSC) wood to maintain industry leading trend Gathered, analyzed and interpreted statistical data leading to a 70% reduction in injuries and production downtime Deployed customized accounting software in 1995 Represented the company mission at annual trade shows, via phone and email Produced solutions for previously sold products to bring product up to… Show more Initiated LEAN manufacturing model thereby dropping shipping time from 12 weeks to 2 weeks Resourced Forest Stewardship Council (FSC) wood to maintain industry leading trend Gathered, analyzed and interpreted statistical data leading to a 70% reduction in injuries and production downtime Deployed customized accounting software in 1995 Represented the company mission at annual trade shows, via phone and email Produced solutions for previously sold products to bring product up to new government standards Extracted complex technical requirements from CPSC standards to redesign cribs and bunk beds Show less