Experience

CapriCoast.com-Acquired by Homelane.com

• India
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Project Coordinator

  • Jun 2016 - Present

  • Understand client’s requirements, coordinate with vendor or other teams and ensure project implementation as per schedule. • Track, monitor, review, and evaluate progress of project and fix if any issue arises. • Verify and validate the authenticity of all the information used by project. • Collaborate with team manager for project planning activities, conduct meetings, suggest achievable goals and objectives for upcoming months. • Provide documents for everything related to the project, maintain, track planning activities to improve CSAT. • Analyze, Conduct research around the data to suggest process improvement. Analysis and Process Analyst Activities: • Identify, analyze and intercept trends or patterns in complex data sets • Work with management to prioritize business and information’s needs. • Locate and defined new process improvement opportunities. Show less



Zansaar.com

• India
• Retail
• 1 - 100 Employee

• Team Lead

  • Feb 2016 - May 2016



Sellerworx (Acquired by Capillary technologies)

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Lead – Ecommerce Operations

  • Mar 2015 - Jan 2016

  Team Management Activities:• Managing a team of 10 people allocated daily tasks, monitored workloads and ensured day to day interaction with clients, tracked progress for SMEs, published status updates and strategic business planning for clients.• Successfully implemented Flipkart Product advertising campaigns for 100+ Sellers with an average ROI of 1000%.• Tracking and planning activities to improve CSAT (Improved CSAT score from 40% to 90% in 3 months).• Monitoring TAT for all the activities happening on daily basis using Heat Map analysis.• Managing Escalations Desk and identify escalations internally and getting it resolved. • Training the team regarding CRM, on boarding, promotions, listing and registration process.• Strategic business planning and tracking progress for 100+ SMEs – Sales, Inventory, Promotions, and Metrics. • Worked on revising on boarding process, tacked progress on boarding of clients on regular basis, published reports and ensured TAT is being met (Reduced TAT from 35 days to 15 days).• Strategic Consulting and Business Planning in the field of E-Commerce & Providing Sales Strategies to Increase Sales on all Online Platforms.Other Projects:• Program managed – Product Listing Ads, F1stop for Flipkart Marketplace .Obtained leads, ensured conversions, published updates with reports and was the sole point of contact for the entire process.• Program managed – Amazon Boost, Worked in publishing regular updates to Amazon on the status of lead conversion using ZOHO CRM. Show less

• Business Analyst

  • Feb 2014 - Mar 2015

  • Managed SMEs online business on different market places and ensured that the daily operations are done.• Worked on Ecommerce business plan & sales strategy development to boost sales online.• Worked with SMEs in setting and managing expectations, build customer confidence through effective communication and reliable delivery. • Managed a team of content & online operations associates.• Maintained the health of the catalog by performing regular audits, doing root cause resolution to fix issues found, closing the loop with sellers and team, train them on the fixes.• Planned, trained, monitored and reviewed catalog upload on different market places on worked on increasing visibility by correcting listings.• Resolved catalog issues with sellers and or market place managers.• Reviewed product content and optimization.• Coordinated with sellers to ensure that their products are accurately reflected in market places.• Worked on strategic product listing as per SEO compliance and advising on increasing visibility. Show less