Experience

Limelight Networks

• United States
• Software Development
• 100 - 200 Employee

• Chief Business Operations Officer

  • May 2021 - Present

  * Business Transformation * Corporate IT * Project Management Office (PMO) * Facilities * Business Operations



AgFirst Farm Credit Bank

• United States
• Banking
• 500 - 600 Employee

• Vice President: Business Support Services & Operational Risk

  • Sep 2019 - May 2021

  Columbia, South Carolina, United States * Operational Risk * Project Management Office (PMO) * Customer Support Center * Corporate Events

• Vice President: Business Support Services

  • Sep 2016 - Sep 2019

  Columbia, South Carolina, United States * Marketing * Project Management Office (PMO) * Corporate Events * Customer Support Center

• Vice President: Marketing, Customer Support and Corporate Events

  • Sep 2013 - Sep 2016

  Columbia, South Carolina, United States * Marketing * Customer Support * Corporate Events

• Vice President: Marketing and Customer Support

  • Sep 2012 - Sep 2013

  Columbia, South Carolina, United States * Marketing * Customer Support Center

• Director of Customer Support

  • Oct 2010 - Sep 2012

  Columbia, South Carolina, United States Built and managed the Customer Support Center / Help Desk



Cardinal Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director: Customer Support Services

  • May 2009 - Sep 2010

  Dublin, Ohio, United States Built and managed the call center support and delivery organization consisting of: * Workforce Management (Scheduling) * Data (MIS) Management and Reporting * Business Continuity / Risk Management



Convergys

• Director: Call Center Site Leader / Retail Program Delivery Lead

  • Jan 2008 - May 2009

  Cincinnati, Ohio, United States * Senior leader of a 500 seat, retail call center. * Senior account leader for all retail clients (65+)

• Director: Resource Planning and Management

  • Jan 2007 - Jan 2008

  Cincinnati, Ohio, United States Managed the global command center operations responsible for call routing and agent scheduling for more than 50K agents worldwide.

• Director Strategic Initiatives

  • Jan 2005 - Jan 2007

  Jacksonville, Florida, United States Responsible for delivery of organizational priorities.

• Director: Availability Management

  • May 2004 - Jan 2005

  Jacksonville, Florida, United States * Business Continuity * Disaster Recovery



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• National Voice Operations Manager

  • May 2002 - May 2004

  Hartford, Connecticut, United States Responsible for call delivery across 33 global call centers.

• National Operations Center Manager

  • Nov 2001 - May 2002

  Minnetonka, Minnesota, United States Built and managed the National Operations Center (NOC) for 33 global Call Centers

• Sr. Workforce Business Analyst / Workforce Manager

  • Jan 2000 - Nov 2001

  Charleston, South Carolina, United States * Built and managed the workforce management function for the Charleston, SC Call Center



Knight Ridder

• Book and Periodical Publishing
• 1 - 100 Employee

• Call Center Manager, Quality Supervisor, and Call Center Agent

  • Jan 1997 - Jan 2000

  Columbia, South Carolina, United States * Call Center Manager * Call Quality Supervisor * Agent