Experience

Buhl Data Service GmbH

• Germany
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2023 - Present



HRS Group

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Global Customer Success Manager

  • Jun 2020 - Jan 2023

  - Sustaining business growth and profitability by maximizing value - Setting up and navigating programs and software associated with product and service - Develop and manage client portfolios - Cross & Up-selling - Assisting in creating training courses and educational materials for other members of the department - Improving the onboarding processes - Evaluating and improving tutorials and other communication infrastructure - Mediate between clients and the… Show more - Sustaining business growth and profitability by maximizing value - Setting up and navigating programs and software associated with product and service - Develop and manage client portfolios - Cross & Up-selling - Assisting in creating training courses and educational materials for other members of the department - Improving the onboarding processes - Evaluating and improving tutorials and other communication infrastructure - Mediate between clients and the organization. - Handle and resolve customer requests and complaints

• Global Account Support Manager

  • Jan 2020 - Jun 2020

  - Sustaining business growth and profitability by maximizing value - Setting up and navigating programs and software associated with product and service - Develop and manage client portfolios - Cross & Up-selling - Assisting in creating training courses and educational materials for other members of the department - Improving the onboarding processes - Evaluating and improving tutorials and other communication infrastructure - Mediate between clients and the… Show more - Sustaining business growth and profitability by maximizing value - Setting up and navigating programs and software associated with product and service - Develop and manage client portfolios - Cross & Up-selling - Assisting in creating training courses and educational materials for other members of the department - Improving the onboarding processes - Evaluating and improving tutorials and other communication infrastructure - Mediate between clients and the organization. - Handle and resolve customer requests and complaints

• Key Account Support Manager

  • Nov 2015 - Dec 2019

  Köln, Nordrhein-Westfalen, Deutschland



Anywhere Costa Rica

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Trainee - Operations Department

  • Jan 2014 - Jul 2014

  La Fortuna, Alajuela, Costa Rica



Steubers Siebelnhof

• Germany

• Hotelfachangestellte

  • Aug 2009 - Jan 2012

  Hilchenbach, Nordrhein-Westfalen, Deutschland