Experience

GMCT

• Government Administration
• 1 - 100 Employee

• Business Analyst

  • May 2022 - Present



Netball Australia

• Australia
• Spectator Sports
• 1 - 100 Employee

• Business Analyst

  • May 2021 - May 2022



DuluxGroup

• Australia
• Manufacturing
• 700 & Above Employee

• Digital Business Analyst

  • Jan 2021 - May 2021



MindAtlas - Interactive Learning

• Australia
• E-Learning Providers
• 1 - 100 Employee

• Business Analyst

  • Apr 2019 - Oct 2020

  Delivered HR and LMS projects for well-known brand / companies such as Honda, Hacer Group, Gucci and other Government and Non-profit Organisation Clients Key Responsibilities: • Created and refined project scoping documentation and assisted with the RFPs (response for proposal requests). • Provided technical and business analysis to key stakeholders throughout the project lifecycle and provided advice and supported to business units regarding system functions and operations • Utilised industry standard software development lifecycles that assist in managing project risks • Participated in the system design process to ensure that business requirements are being met • Translated scope of work into key deliverables and assisted with the management of the project • Developed, executed and coordinated test plans to ensure project risks are mitigated.



Consulting at Nonprofit Organisation

• Business Analyst

  • Aug 2018 - Jan 2019

  Key Responsibilities: • Collaborated with stakeholders to elicit, analyse, and validate project requirements • Conducted vendor management and liaised with strategic partners that were essential in achieving outcomes • Identified / implemented new system functionality utilising working knowledge of systems and processes • Managed the change / development of applications in adherence to the software development life cycle • Provided advice and support to business units regarding system function and operation • Facilitated end-user training and conducted user workshops in order to improve user experience and acceptance



Tuff Tonneaus

• Australia
• Motor Vehicle Parts Manufacturing
• 1 - 100 Employee

• IT Business and System Analyst

  • 2014 - 2018

  • Supported Tuff Tonneaus with pricing strategy and to grow online channels. • Implemented a numerous of process improvements and automation processes. Key Responsibilities: • Requirement Elicitation | Conducted workshops, interviews, focus groups and customer journey mapping to elicit business requirements with business users, senior management, executives, operations SMEs, working with stakeholders through to C-suite level. • Business Requirements | Managed business requirements, functional requirements, non-functional/technical requirements, user stories, use cases. • Quality | Managed requirement traceability through the project lifecycle including solution design reviews with architects, managing UAT with end-users and test case validation. • Business Process Management | Developed business processes for reconciliation process, product information compliance, client database management and automated business processes. • Stakeholder Management| managed expectation from executive stakeholders, acted as Change Agent when implementing improvement processes, managed outsourcing team and vendors.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Database Analyst Internship

  • Aug 2014 - Nov 2014

  I joined Ericsson for an internship and my role there was as a Database Analyst. Key duties and responsibilities: • Conceptualisation, design and implementation of an analytical tool to transform draw data to analytical data using VB.net. • Identified and interpreted patterns and trends of data • Discovered potential improvements through data analysis and reviewed of business processes I joined Ericsson for an internship and my role there was as a Database Analyst. Key duties and responsibilities: • Conceptualisation, design and implementation of an analytical tool to transform draw data to analytical data using VB.net. • Identified and interpreted patterns and trends of data • Discovered potential improvements through data analysis and reviewed of business processes



Green Skills Australia

• IT Officer

  • Oct 2012 - Jun 2013

  Key Responsibilities: • Analysed current applications and IT infrastructure and provided recommendations to the executive committee. • Managed data and reporting to fit the needs of the organization. • Coordinated with developers to deliver enhancements to the existing solutions using the SDLC. • Attended regular management meetings and report into management. • Developed document templates and manage web site content. • Managed the problems or incidents and ensured the website and users are adequately supported. • Created and managed operational processes to assist the business in the management of internal and client solution applications.



LARION

• Vietnam
• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Assurance

  • 2008 - 2009

  Key Responsibilities: • Analysed current applications and IT infrastructure and provided recommendations to the executive committee. • Managed data and reporting to fit the needs of the organization. • Coordinated with developers to deliver enhancements to the existing solutions using the SDLC. • Attended regular management meetings and report into management. • Developed document templates and manage web site content. • Managed the problems or incidents and ensured the website and users are adequately supported. • Created and managed operational processes to assist the business in the management of internal and client solution applications.